Description We are offering a permanent employment opportunity for an Administrative Assistant in the Accountancy industry, located in ROCHESTER, New York, 14618-4623, United States. The successful candidate will be responsible for handling inbound and outbound calls, providing excellent customer service, and organizing and tracking internal projects. Responsibilities: • Handle incoming and outgoing phone calls in a detail oriented and friendly manner • Provide high-quality customer service to clients and potential clients • Input, update, and maintain accurate client data • Manage email correspondence and schedule appointments as necessary • Collaborate with team members to keep the office tidy and resources well-organized • Use Microsoft Excel, Outlook, PowerPoint, and Word to perform various tasks • Welcome clients with a personalized and inviting approach • Participate in the assembly of tax returns when printed • Assist in the organization of internal projects and their tracking • Carry out other duties as assigned by the team. Requirements • Proficiency in answering inbound calls, demonstrating excellent communication and problem-solving skills. • Strong customer service skills, capable of maintaining a positive, empathetic, and detail-oriented attitude towards customers at all times. • Proficient in data entry, with an ability to maintain accurate and up-to-date records. • Experience in email correspondence, ensuring effective and efficient communication with both internal and external stakeholders. • Ability to manage both inbound and outbound calls, demonstrating excellent multi-tasking and organizational skills. • Proficiency in Microsoft Excel, capable of creating spreadsheets, using formulas, and producing reports. • Skilled in using Microsoft Outlook for email management, scheduling, and task organization. • Proficiency in Microsoft PowerPoint, capable of creating impactful presentations. • Skilled in using Microsoft Word for document creation, editing, and formatting. • Proven ability to schedule appointments, manage calendars, and coordinate meetings effectively. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .