**JOB SUMMARY** Perform all administrative tasks to Call Center team, including filing, sending emails, typing, copying, making reservations within Marsha, the input and creation of records in MOOD, the update of tour in OTM, the arrangement of transport for customers etc. Receive, record, and relay messages accurately, completely, and legibly. Gather materials and assemble information packages. Promote awareness of brand image internally and externally. Use hospitality skills that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. answer guest questions about property facilities/service (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to question and requests. Record, calculate total, and report numbers of package sales/tours sold to manager/supervisor on a daily basis. Generate letters, invitations, and final participant/attendee lists. Maintain and update databases, spreadsheets, and electronic filing systems related to Sales and Marketing activities (e.g., tours, mailings). Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Read and visually verify information in a variety of formats (e.g., small print). Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. **CANDIDATE PROFILE** **Preferred Education and Experience** + High school diploma/G.E.D. equivalent + At least 2 years experiences in guest services, front desk, business Administration or related major **JOB SPECIFIC TASKS** **Daily task** Responsible for an urgent booking & preview mailbox & incoming calls Responsible for chasing flight once the booking is made (30 days and 45 days) Phuket (PBC and MKR) Room availability report Holding room and cancel the holding room within 24 hours Checking room in Marsha and OTM Responsible for all packages offered by Onsite **Specific task for Phuket virtual presentation** + Input lead in excel tour tracker + Recheck tour qualification + Create OTM lead & Customer number + Update MOOD & change tour status + Update all info in excel tour slot + Follow up waiting list with Onsite Team **Specific task for Singapore day tour** + Check tour qualification + Create OTM lead & Customer number + Update MOOD & change tour status + Update lead & customer in excel tour slot **Specific task for Open/Dated package** + Check tour qualification, tour slot, Marsha, OTM + Charge, OTM F7, update excel file charge + Update MOOD status **Administration for TCC team** The confirmation letter process (for package and Thank you gift) + Export OTM information and upload in excel file + Recheck information + Merge with Open/Dated confirmation letter + Kick back to TM for any errors + Administration **Administration for onsite team** + Input in excel file and create lead in OTM + Package payment charge (installment plan) + Package payment filing + Sending the confirmation letter **Daily report check** + Flight, OTM, package payment, language, tour comment, Marriott Bonvoy point, Sales method and TR line + Refunded package and process + Lead assignment **Daily report** + TCC Activation report + TCC & SCC Toured & Package report + APC Tour tracker check [2 days in advance] + APOS and POS report **Weekly report** + Order MBV points for Encore Package + Order MBV points for TCC MBV500 offer + OTM Error Report from Eri + POS/APOS SE report **Monthly report** + Referral leads report + Sheraton Tokyo Bay Report for Japan Call center + Tour premiums report (Maintenance fee and Marriott Bonvoy points) + OTM sales method and tour required report. **COMPETENCIES, BASIC SKILLS, PERSONAL CHARACTERISTICS** **Personal Attributes** + Integrity + Dependability + Positive Demeanor + Presentation + Stress Tolerance + Adaptability **In** **terpersonal Skills** + Interpersonal Skills + Interpersonal Skills + Customer Service Orientation + Diversity Relations + Teamwork + Influence **Communications** + English Language Proficiency + Communication skills, both verbal and written + Listening + Exceptional telephone skills + Applied Reading + Form, Report and Log Completion **Analytical Skills** + Learning + Computer Skills **Organization** + Detail orientation Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture