With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

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Onsite Administrative Assistant/HOA Community Liaison

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Frisco, Tx

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Job Summary: This individual will serve as a liaison between the HOA management company and the
residents while maintaining community standards. This role requires someone who is organized, detail oriented, has great customer service skills and is ready to play a key role in the success of a dynamic community. This dedicated individual will provide essential administrative support to our property management team and have a primarily focus on fostering a positive residential experience and ensuring smooth HOA operations.

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What We Offer?

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Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated Great Place to Work for six consecutive years and many of our locations are awarded as Best and Brightest.

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How Our Employees Make an Impact:

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Our Administrative Assistants are the heart of our property management operations, making a significant impact through:

\n\nServe as the first point of contact for residents, addressing inquiries, concerns, and complaints professionally and efficiently. \nProvide crucial administrative support to the Association Manager, ensuring smooth day-to-day operations. \nCommunication HOA policies, rules, and upcoming events via newsletters, emails, and community meetings.\nMaintain accurate records, prepare reports, and assist with documentation to support effective property management. \nManage calendars, schedule appointments, and coordinate meetings to optimize the team’s productivity. \nMediate disputes and assist in resolving resident concerns in accordance with community regulations\nMaintain databases for amenity access cards and gated entry database for toll tag and windshield stickers, codes and resident's vital updates. Handle access card and reservation applications for Association amenities and new owner/leasing Welcome Packets.\nFoster building positive relationships with clients, tenants, and vendors, demonstrating a commitment to excellent customer service. \nCreate and distribute marketing materials such as flyers, emails, websites, and newsletters to promote community events and updates.\nTrack and report ongoing property compliance concerns to ensure timely resolution.\n\n

\n Requirements\n

Requirements:

\n\nPrior experience in HOA management, property inspection, community relations, or administrative support.\nStrong interpersonal and communication skills, able to address resident concerns effectively.\nFamiliarity with HOA governing documents, policies, and building codes is a plus.\nDetail oriented with the ability to document findings and prepare reports accurately.\nStrong problem solving abilities and conflict resolution skills.\nKnowledge of Microsoft Office products (Word, Excel, Outlook,) at a proficient level. \nKnowledge of typical business correspondence (grammar, structure, punctuation, spelling, et) at a proficient level.\nAbility to communicate with multiple stakeholders, for example community managers, vendors, peers, clients. \nAble to work effectively with others in person and in group setting\nAble to prioritize, manage time, and meet deadlines. \nAble to interpret verbal and/or written instructions at a proficient level.\nHigh School Diploma or GED Required \nAt least one year of directly related or closely related experience \nAbility to work effectively in an on-site office setting\n\n

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Knowledge and Skills

\n\n\nKnowledge of general office equipment (copier, fax, phone systems, etc.).\nKnowledge of conflict resolution techniques at a proficient level.\nProfessional communication skills (phone, interpersonal, written, verbal, etc.).\nProfessional customer service skills.\nSelf-motivated, proactive, detail oriented and a team player.\nTime management and time critical prioritization skills.\nBilingual preferred (English/Spanish fluent)\n\n

Education and Experience

\n\nHigh School diploma or GED Required\nAssociates Degree Preferred\n0 -- 3 years of directly related or closely related experience

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#LI-KK2

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.