Job Posting: Administrative Assistant – Data-Driven and Customer-Focused

About the Role:
Are you an organized, proactive, and detail-oriented professional with a passion for customer service and data-driven operations? Join our team as an Administrative Assistant and play a key role in supporting innovative, automated processes that power our business, from image classification and speech recognition to market forecasting. This role offers you a dynamic blend of customer interaction and back-office responsibilities in a supportive, growth-oriented environment.

What You'll Do:

Be the Frontline Support: Engage with our customers by phone and electronically, providing expert assistance on our products and services, addressing inquiries, and resolving issues to ensure satisfaction.

Build and Share Knowledge: Use in-depth organizational and product expertise to answer challenging questions, and create documentation to simplify issue resolution.

Collaborate and Connect: Route inquiries to the right teams and work closely with production, sales, shipping, and warehouse departments to manage customer needs and ensure a seamless experience.

Analyze and Improve: Collect and analyze data on customer interactions, identifying trends to help shape training programs and improve service quality.

Drive Growth: Support business goals by promoting our products and services, providing after-sales assistance, and contributing to a positive customer experience.

What You Bring:

Experience: 3+ years of administrative or back-office experience where customer service is a priority.

Education: High School Diploma or GED required.

Organizational Excellence: Strong communication, multitasking, and problem-solving skills.

Why Join Us?

Competitive Pay: $30.47 per hour.

Flexible Schedule: Standard 8-hour workday, Monday to Friday, with flexible start times to support work-life balance.

Hybrid Opportunity: Work onsite at our East Syracuse, NY location with the potential for 20% work-from-home flexibility, based on performance and business needs.

Ready to Make an Impact?
If you’re ready to take your administrative skills to the next level and be part of a forward-thinking team, we’d love to meet you. Join us in creating seamless, automated customer experiences that drive our business forward!

Pay Details: $30.47 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance