Description We are seeking an Administrative Assistant I to join our team in Tucker, Georgia. In this role, you will handle a variety of clerical duties, manage communications, and provide administrative support. You will be tasked with coordinating cross-platform operations for multiple retail compliance programs and resolving issues in JIRA project workflows. This role offers a long term contract employment opportunity. Responsibilities: • Handle all incoming telephone calls, routing them to the appropriate parties • Greet clients, vendors, and visitors to the laboratory • Create and review initial tickets in JIRA, ensuring data is replicated in other systems • Monitor pending tickets and follow-up with responsible parties as needed • Identify and problem-solve potential ambiguities with a keen attention to detail • Update documentation related to projects and JIRA Products, such as SOPs, user documentation, and Product Templates • Provide support and training for new JIRA users, contributing to continual process improvement initiatives • Coordinate procurement and logistics for retail shopper programs • Perform data entry for multiple retail compliance programs • Work both independently and with project teams, demonstrating strong organizational skills. Requirements • Demonstrated proficiency in Customer Service • Strong Communication skills, both written and verbal • Experience in Data Entry and Documentation • Proficiency in Microsoft Excel and Microsoft Word • Proven experience in Training and Compliance • Ability to handle Inbound and Outbound Calls • Experience in Supervising and managing About Time • Knowledge of Logistics and ability to handle Vendors • Experience in Clerical Duties and Retail sector • Familiarity with Procurement processes • Understanding of Standard Operation Procedure • Excellent Coordination skills • Experience with JIRA and Ticketing System • Ability to work with Templates and resolve issues • Experience working with Project Teams • Knowledge of Software Application and Cross-Platform systems. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .