Serve as a primary point of contact to answer specific questions and concerns about processes, policies, and university / registrar procedures.

Provide office clearinghouse services and evaluation check for many of the forms coming into the Registrar’s Office. Where feasible the action forms will be responded to by the Administrative Assistant and actively processed into the system upon receipt with a clear understanding via evaluation of the request of any impacts that require follow up as a policy expert to answer as many questions immediately upon contact and resolve those questions.Educate students on the utilization of technical tools such as BannerWeb and Degree Works and other academic resources in order to understand how that academic tool applies to be not limited to advising, course substitutions or progression to degree.Be the primary contact to the Academic areas to resolve issues if forms received from those areas via faculty, staff or students are not completed in a manner to allow processing to the system or file.Understand transcript evaluation processes and as needed interpret those for students, faculty or staff. The position should be able as needed to perform transcript evaluations.The above statements describe the job’s essential responsibilities and requirements. They are not an exhaustive list of the duties that may be assigned to job incumbents.