Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we’re delivering reliable water and wastewater services to our communities.  If you’re looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team!

About Essential Utilities

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S. 

ESSENTIAL DUTIES:

Oversees all aspects of general office coordination. Maintains office calendar coordinating workflow and meetingsAnswers telephones, responds to callers, takes messages and/or transfers to the appropriate staffOpens, sorts, and distributes incoming mail and faxesFiles and retrieves organizational documents, records and reportsSigns for UPS/Fed Ex and prepares outgoing packages for shipmentCoordinates and manages office services, e.g. housekeeping, copier maintenance, etc.Purchases and maintains office supplies and inventoryManages meter program for the division.  Schedules appointments, mails out customer reminder cards and sets schedules. Generates and mails letters for meter changeout program as needed.Updates and maintains company applications and software (Service Link, maintenance connect, Banner) to document customer service issues and coordinate work schedules and activities.Administers developer water main extension contracts.Maintains confidentiality in all aspects of customer and employee information.Interacts with employees, customers, vendors and visitors.Acts as a notary public for the office.  Maintains notary public certificationCoordinates vendor work schedules.  Sets appointments (e.g.: meter testing, office maintenance, divisional projects)Process invoices and responds to vendor inquiries related to Accounts Payable.Creates and modifies documents, reports, memos, and letters using Microsoft Applications.Conducts research, compiles data and prepares papers for senior management as requested.Performs other duties as assigned, responsibilities in the division and office can change and tasks must be completed to operate the business effectively.

QUALIFICATIONS:

Associates degree in business, accounting, or related field requiredA minimum of 3 years experience in general office responsibilities and procedures. 

KNOWLEDGE, SKILLS AND ABILITIES:  

Strong customer service skillsExcellent organizational skills and attention to detailProficiency in an array of Microsoft applications-Word‚ PowerPoint and ExcelGood writing, analytical and problem-solving skillsAbility to communicate effectivelyAbility to operate standard office equipment, including but not limited to, computers, telephone systems, postage machinesAbility to work well under pressureAbility to work on multiple projects simultaneously and adapt to changing priorities in a fast-paced environment.A team player able to work effectively in a team fostered multi-tasking environment

WORKING CONDITIONS/PHYSICAL DEMANDS:

Perform sedentary work- exerting up to 20 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Aqua, an Essential Utilities company is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
Aqua is committed to providing reasonable accommodation to individuals with disabilities.  If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).  
To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:

Family members cannot result in a supervisor/subordinate reporting relationshipFamily members cannot work in the same department.