The Administrative Assistant III will provide administrative support to the UCLA Maxillofacial Prosthetics, Hospital Dentistry, and Advanced Prosthodontics department. You will work as a member of the front office team to provide smooth outpatient flow resulting in optimal patient satisfaction and maximize clinic efficiency. Duties will include answering phones, scheduling appointments, confirming appointments, calling patients for appointment recalls, checking messages, returning phone calls, filing, scanning documents, reception/check-in, pre-registration, verifying benefits and eligibility, etc. You will assist faculty and residents in the check-out process by collecting for treatment rendered and scheduling future appointments, including hygiene recalls. You will assist with obtaining insurance pre-certifications and referral authorizations. The Administrative Assistant will process insurance claims for both dental and medical services, and follow-up on pending claims. You will explain departmental billing policies and procedures, and ensure that patients have the proper authorization for referrals. The Administrative Assistant must know various cashiering functions and perform basic arithmetic operations to determine financial eligibility or required deposits. You will collect payment and co-payments from patients at the time of service, supply receipts, posting of payments, balance and deposit petty cash. You will assist in tracking of payments that are sent to other departments and request that they are transferred to our department. You will also provide administrative support in other clinic areas as assigned.

Salary Range: $29.42 – $42.14/Hourly