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How to Apply

A cover letter and resume are required for consideration for this position and should be consolidated into a single document before submission. The cover letter should address your specific interest in this position and outline skills and experience that directly relate to this position and the required qualifications noted in the position.

Job Summary

CEW+ (c) empowers women and underserved individuals in the University of Michigan and surrounding communities by advocating and providing resources to help them reach their academic, financial, and professional potential. CEW+ provides resources, career and education counseling, events and workshops, emergency funding, and scholarships.
 

Do you have a passion for gender equity and social justice? We work daily to increase the prevalence of diversity, equity, and inclusion in our community. We collaborate across teams for 
programs, projects, marketing, events, and donor engagement.

 This position will be a member of Core Support Team reporting directly to the Continuous Improvement Specialist. This position is full-time and benefits-eligible. All CEW+ staff members are eligible to work remotely for a portion of their schedule. During the 6-month probation period, 1-day per week will be remote. At the midpoint of the probation period (3 months), an assessment will be completed to determine eligibility for working remotely 2 days per week. All staff are on-site on Tuesdays and Thursdays and core business hours are 9-3:30.
 

Responsibilities*

50% Front Office Duties
 

Greet all participants, donors, guests and visitors and respond to all inquiries and needs
(including filing, copying, directing people to appropriate staff, set-up and breakdown for
meetings and providing technical assistance as needed) Responsible for maintaining common public facing areas at the CenterAnswer multi-line phoneResponsible for office-wide purchasesResponsible for updating and maintaining procedure documentsMaintain calendars as neededCreate mail merges, name tags and print materialsMake independent decisions within established guidelines regarding planning,
organizing and scheduling workProvide program support including logistics and ordering as needed

50% Counseling and Student Financial Aid Support

Primary staff member responding to counseling service scheduling inquiries and
providing other campus resource information as appropriateSchedule counseling appointments and other counseling meetings as neededPrimary person responsible for corresponding with Counseling participants prior to
appointment and post appointmentMaintain counseling records as neededProcess emergency funds and monitor disbursementMaintain confidentiality of all records and participant informationRequired Qualifications*A bachelor's degree or equivalent experience in an administrative, customer service
functionExcellent written and verbal communication as well as interpersonal skills as
demonstrated by application and interviewExperience with generating reports from a variety of databasesExperience with virtual meeting platformsDiscretion when dealing with highly sensitive information and a focus on customer
service is essentialAbility to effectively communicate and work with all levels of constituents, while
operating in a fast-paced customer service environmentDemonstrated awareness of challenges for nontraditional students as they relate to
higher educationModes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.