The GME Department at TriHealth is seeking a dedicated Administrative Assistant to provide comprehensive support. The primary responsibilities include managing the needs of the VP and Director, such as calendar management, meeting preparation and minute taking, communication on behalf of the VP and Director, and presentation support. This role also supports other leaders within the Safety Institute with administrative duties as needed. The individual will serve as the initial phone contact and a resource for resolving inquiries and requests for information. This position involves coordinating formal and informal communications associated with the office and may require greeting and directing visitors. A high level of confidentiality is required, as the individual will have access to extremely sensitive information, including attorney-client privileged information. The individual may also provide coverage for senior management in the absence of the executive assistants. The ability to work in a fast-paced environment and effectively prioritize tasks and duties is essential. Experience working directly with physicians and in a hospital setting is desired.
Job Requirements:
High School Degree Excellent oral and written communication skills Proficiency in using computer systems and software, including Microsoft Office, Accounts Payable (e.g., Oracle), Payroll (e.g., Kronos, ADP) Experience with multi-line phones 3-4 years of experience as an administrative professional or executive assistant in a healthcare system and/or hospital setting required Project Management and Medical Education experience is a plus Knowledge of accreditation requirements complianceJob Responsibilities:
Administrative Support: Provide administrative support to physicians. Calendar Management: Maintain the executive’s calendar, schedule meetings, and arrange conference calls. Communication: Prepare and modify documents, including correspondence, reports, drafts, memos, and emails. Handle incoming calls and direct them appropriately. File Management: Organize and maintain files and records, ensuring they remain updated and easily accessible. Travel Arrangements: Make travel arrangements, including flight bookings, hotel reservations, and car rentals for executives and staff. Meeting Coordination: Schedule and coordinate meetings, conferences, and other events. Prepare agendas, take minutes, and distribute them as needed. Office Supplies: Monitor and maintain office supplies inventory. Order supplies and materials as needed. Data Entry: Enter and update data accurately in various databases and spreadsheets. Client Interaction: Greet and assist visitors, clients, and staff in a professional and courteous manner. Project Assistance: Assist in special projects and provide support to other team members as required.Working Conditions:
Climbing – Rarely Concentrating – Frequently Hearing: Conversation – Consistently Hearing: Other Sounds – Occasionally Interpersonal Communication – Consistently Kneeling – Occasionally Lifting <10 lbs. – Rarely Lifting 50+ lbs. – Rarely Lifting <50 lbs. – Rarely Pulling – Occasionally Pushing – Occasionally Reaching – Frequently Reading – Consistently Sitting – Consistently Standing – Occasionally Stooping – Occasionally Talking – Frequently Thinking/Reasoning – Consistently Use of Hands – Consistently Color Vision – Frequently Visual Acuity: Far – Occasionally Visual Acuity: Near – Consistently Walking – FrequentlyTriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community