**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! **Why you'll love this job** This job is within the American Airlines Credit Union. The role is primarily responsible for providing sympathetic and compassionate assistance to beneficiaries and estate representatives for accounts of deceased members as part of the Member Care team. This role will also entail limited administrative duties to support the SVP Operations and other Operations Team leaders and departments. **What you'll do** + Communicate with deceased members’ loved ones to ascertain how the account will be transferred or settled and offer assistance with any account transactions + Originate and update records for new deceased notifications and assign to MSR staff + Notify and work with appropriate departments in charge of products held by deceased accounts + Consult with Legal Department concerning questions about certain documentation or legal beneficiaries to the account + Collect mail from centralized mailroom and distribute and/or archive documents received to appropriate files + Assist MSR staff with gathering appropriate documents and researching online for pertinent information + Open new Shares, Checking and estate accounts for bereaved family and assist with the transfer of existing deceased account numbers when applicable + Assist Branch staff with bereaved family members + Answer incoming ACD calls + Support the SVP Operations and other Operations Team leaders and departments with administrative assistant duties (e.g., scheduling meetings, coordinate catering for meetings / recognition events, ordering stationery and supplies for Operations Team, presentation or graphing assistance; work with other Administrative Assistants when requested on Board of Directors / other key meeting logistics) + Perform other duties as assigned + The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act. **All you'll need for success** **Minimum Qualifications - Education & Prior Job Experience** + High school diploma or GED + Must be service-oriented **Preferred Qualifications - Education & Prior Job Experience** + One or more years of executive administrative assistant experience + Previous banking or Credit Union experience with knowledge of the Episys system **Skills, Licenses and Certifications** + Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software + Ability to demonstrate excellent interpersonal, oral and written communications skills + Ability to exercise a high degree of discretion and confidentiality in carrying out duties + Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team + Ability to work independently with minimal supervision and demonstrate flexibility in managing work assignments + Ability to self-motivate with strong organization skills and capacity for attention to detail + Ability to exercise sound judgment in performing job functions + Ability to accurately type a minimum of 35 WPM + Ability to lift at least 10 pounds + Ability to maintain satisfactory performance and attendance + Must pass applicable American Airlines and Credit Union pre-hire compliance checks **What you'll get** Feel free to take advantage of all that American Airlines has to offer: + Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. + Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. + Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need. + 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. + Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more. **Feel free to be yourself at American** From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American. EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.