Status: Full Time (in clinic)
Location: 101-808 Nelson St, Vancouver BC
Our team and what we’ll accomplish together
TELUS Health Care Centres is an exciting place to be! We are a national network of renowned medical professionals dedicated to identifying health risks, inspiring positive lifestyle choices and improving patient outcomes. We have one of the largest networks of Care Centres in Canada.
Our commitment: Better healthcare options for everyone. We are leveraging the power of technology to provide Canadians with better health outcomes. Connecting health teams, streamlining workflows, and empowering patients to manage their health are just some of the ways our digital solutions promote collaboration and efficiency.
As an Administrative Associate, you will work in a clinical setting as part of a multidisciplinary team to provide health and wellness solutions to our clients. You will liaise with other clinic staff, physicians and administrators to ensure effective and timely delivery of our services.
What you’ll do
Greet clients and visitors in a friendly and professional manner, making them feel welcome and valued. Introduce them to the clinic (including layout) and assist those in need with the completion of various forms Proactively create memorable moments for each client visit, fostering meaningful connections with clientele by engaging in conversations while they wait for appointments, and by taking their specific requirements and needs into consideration Encourage clients to complete feedback surveys to contribute to the continuous improvement of service delivery Possess a comprehensive knowledge of TELUS Health Care Centres' programs and services to provide clients with accurate information and efficiently direct their inquiries Liaise with external partners (e.g. Building Management and Cleaners) to ensure a seamless client experience at every touchpoint Maintain efficient patient flow by ensuring all appointments are running on schedule, while also providing transparent communication to both clients and clinicians regarding any changes or delays Ensure timely processing of all billing tasks by the end of each day, maintaining accuracy and attention to detail to support efficient financial operations Protect clients’ privacy by maintaining confidentiality of personal and financial information Assume end-to-end file ownership: reviewing each client’s protocol at the beginning and end of their appointment to ensure all required tests were completed prior to checkout Receive and process client payments Book follow-up appointments Provide post-appointment instructions and information Maintain up-to-date client information in system database (i.e. contact information, demographics, etc.) Deliver (electronically and/or via Canada Post) reports and results to patients, family doctors and specialists, as requested Perform data entry tasks Order stationary supplies Respond promptly and attentively to all incoming client inquiries, suggestions, and concerns, actively seeking opportunities for improvement and relaying them to the Clinic Operations team Foster collaboration with stakeholders across TELUS Health departments such as Client Experience, Finance, Operations, and IT to ensure the best practices are being implemented Assist with additional administrative tasks as required
Qualifications
What you bring:
High school diploma 1-2 years of relevant experience in a medical or similar field desired Excellent written and verbal communication skills, enabling effective and clear communication with clients and colleagues Proficiency in utilizing various software tools and platforms, including Google Workspace and Microsoft programs, to efficiently perform job responsibilities and enhance productivity Exceptional organizational and customer service skills, ensuring efficient and satisfactory interactions with all clients and visitors with respect for confidentiality Empathy and active listening skills to provide compassionate support to healthcare clientele at the front desk, fostering a caring and understanding environment Confidence and effectiveness in handling challenging clients, utilizing strong interpersonal skills and conflict resolution techniques to ensure positive interactions and resolution of issues Ability to take initiative and work independently within the guidelines of the position, displaying a proactive approach to tasks and responsibilities Ability to work well under pressure, prioritize, and demonstrate a sense of urgency in completing time sensitive tasks in an efficient manner Ability to work effectively within a team environment, as well as independently with minimal supervision Knowledge of medical terminology an asset
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
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