Job Title Administrative Associate III Agency Texas A&M University Department Educational Adm & Human Resources Development Proposed Minimum Salary Commensurate Job Location College Station, Texas Job Type Staff Job Description What we want Works under general supervision and provides advanced administrative support work. Assists management in coordinating office support activities, including a bilingual hotline. Will also be responsible for assisting with the Learning Management System, which includes approving online accounts, helping educators throughout a course, and answering emails. What you need to know Salary : Compensation will be commensurate to selected hire’s experience.   Cover Letter/Resume : A cover letter and resume will assist us in our review of your application materials. These can be uploaded on the application under CV/Resume.  Responsibilities General Administrative Support + General office duties include answering phone calls, taking messages, printing, and scanning + Serving as a first point of contact for local phones and Literacy Hotline calls in both English & Spanish, including literacy program referral and high school equivalency testing questions in support of a sponsored research program + Sorts and distributes incoming mail + Assist in keeping gathering areas neat + Assists with ordering and storing office supplies Support Service to LMS System + Provide technical assistance and customer service to the LMS Administrator for the Professional Development Training Portal + Answer any portal questions through phone or email + Assist with the shared PD Portal email account + Provide technical assistance to online portal users Updating Directory + Reaching out to programs within our online directory for updates + Recording responses and routing to appropriate staff members Qualifications Required Education and Experience + High school graduation or any equivalent combination of education and experience + Three years of experience in general office or clerical work Required Knowledge, Skills, and Abilities: + Microsoft Office: Word, Excel, Outlook, PowerPoint + Ability to effectively communicate both orally and in writing + Ability to positively and professionally interact with clients and staff + Excellent communication skills + Strong interpersonal and organizational skills + Ability to orally comprehend and express information and use inductive and deductive reasoning + Ability to positively and professionally interact with clients and staff, and groups of various sizes + Ability to multitask and work cooperatively with others Preferred Qualifications + Minimum of 2 years’ experience in customer service + Multi-line phone handling + Bilingual in English/Spanish Who we are TCALL is a project of the Texas Center for the Advancement of Literacy and Learning (https://tcall.tamu.edu/TRAIN-PD-TCALL-About.html) at Texas A&M University funded by the Texas Workforce Commission to serve as the statewide Professional Development and Resource Center for Texas Adult Education and Literacy (AEL). To learn more, visit us at TCALL - Professional Development and Resource Center (tamu.edu) (https://tcall.tamu.edu/index.htm) The College of Education and Human Development (CEHD) is committed to enhancing educational achievement and health outcomes, fostering innovation and development, and influencing policy and practice in the fields of education, health, sport, business and government. Now the fourth largest school at Texas A&M University with nearly 7,000 enrolled students, we are not just a school for teachers. We are a school for leaders not just in education, but also business, sport, health, and government. To learn more, visit us at https://education.tamu.edu/about/ Why Texas A&M University? We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as: sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes. In addition, you have access to many benefits and perks, such as:    Health, dental, vision, life and long-term disability insurance (http://www.tamus.edu/business/benefits-administration/)  with Texas A&M contributing to employee health and basic life premiums    12-15 days (https://employees.tamu.edu/employee-relations/leave/paid/university-holidays.html)  of annual paid holidays     Up to eight hours of paid sick leave (https://employees.tamu.edu/employee-relations/leave/paid/vacation.html)  and at least eight hours of paid vacation  (https://employees.tamu.edu/employee-relations/leave/paid/vacation.html)  each month    Automatic enrollment in the Teacher Retirement System of Texas (https://new.tamu.edu/enjoy-the-benefits/retirement/)      Free exercise programs and release time (https://flourish.tamu.edu/wellness-release-time/)  for health and wellness programs    All employees have access to free LinkedIn Learning (https://linkedinlearning.tamu.edu/)  training programs, webinars, and limited financial support to attend conferences, workshops, and more     Educational release time and tuition assistance (https://employees.tamu.edu/benefits/healthy-behaviors/employee-tuition.html)  for completing a degree while a Texas A&M employee    For additional benefit information Click here (http://employees.tamu.edu/benefits/\_media/documents/200benefitsWellness101.pdf) Our Commitment Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values (https://www.tamu.edu/about/coreValues.html) which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Affirmative Action/Veterans/Disability Employer.