Position summary

The Administrative Associate provides a variety of administrative support functions to a site, office and/or client, which may include tasks such as expense reports, time entry, invoice entry, calendar and phone management and opening client matters. 

Job qualifications

High school diploma or equivalent educationMinimum (1) year administrative support experience in a professional organization, preferably in the legal or banking industry.  Formal education and/or training may be considered in lieu of experience.Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills. Basic knowledge of Microsoft Office suiteFamiliar with other software programs for providing administrative support Strong attention to detail with emphasis on accuracy and quality; able to coordinate across the team and work on multiple projects simultaneously while ensuring quality results. Excellent organizational skillsAbility to meet deadlines and complete all projects in a timely mannerAbility to handle sensitive and/or highly confidential documents and information with professionalism and discretionAbility to exercise good judgment to make decisions that conform to business needs and policyGood problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory levelAbility to maintain professional composure when working with immediate deadlinesAbility to work both independently and collaboratively as part of a teamAbility to work in a fast-paced environmentAbility to communicate professionally both verbally and in writingDemonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functionsMust be self-motivated with a positive attitudeProven customer service skills are required to create, maintain, and enhance customer relationships

Pay: $19.50/hour - $20.50/hour

Benefits:

Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)401k Retirement Savings Plan Including Employer MatchPaid Time Off (PTO)Life InsurancePaid Parental LeaveShort-term & Long-term DisabilityHealthcare & Dependent Care Flexible Spending AccountsDomestic Partner CoverageCommuter BenefitsLegal AssistanceEmployee Assistance Program (EAP)Access to on-site Gym and CaféCompany Provided ParkingAdditional Employee Perks and Discounts

Supervision

Number and title(s) of direct reports (if any): N/AReceived: Lead Administrative Associate, Supervisor, Manager

Job relationships

Internal: This position works closely with administrative associates and administrative services team membersExternal: Clients

Job duties

(* denotes an “essential function”)*Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge)*Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information etc.*Utilize appropriate logs and/or tracking software for all administrative support work*Ensure that job tickets are properly filled out before beginning work*Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle*Communicate with team members, lead, supervisor or client on job or deadline issues*Meet contracted deadlines for accepting, completing, and delivering all work*Troubleshoot basic equipment problems*Interact with clients over the phone, via video or electronicallyPrioritize workflowPerforms Quality Assurance on own work and work of othersAnswer telephone, emails, and place service calls when neededAdhere to Williams Lea policies in addition to client site policiesUse equipment and supplies in a cost-efficient manner