Department/Unit: HBD - Medicine Endocrinology Work Shift: Day (United States of America) Salary Range: $47,921.64 - $71,882.46 This position will work closely with the Division Chief and the Practice Coordinator, assisting with the management and oversight of practice operations. The Administrative Coordinator also serves as the backup to the Practice Coordinator, providing support and guidance to the clerical staff to ensure optimal practice efficiency. In this role, the Administrative Coordinator will learn additional skills and be developed in preparation of advancement SPECIFIC JOB DUTIES: • Provide leadership and support to the Practice Manager/Coordinator & clerical staff, including:o Oversight of staff and clinic in absence of the Practice Coordinator o Assist with recruitment, onboarding, and training of new staffo Weekly Communication Emailo Ongoing monitoring of the Division’s ACD line and assistance with taking phone calls from the ACD line when neededo APM schedule maintenance and monitoringo Assist with Division initiatives such as the Huddle Board and LEAN projectso Oversight of task views and worklists • Assist with Division expense management activities, including:o Purchasing of items using sound judgement of cost vs. need through online suppliers such as Lawson, W.B. Mason, Taylor, etc. o Check request processingo Travel reimbursement processing• Oversight of Revenue-cycle related activities, including:o Open Encounter Reporto Follow up associated APM queues (pending and unpaid claims)o No Charge Report & Co-Pay Disputeso Resolution of Provider billing issueso Provider Task Report• Working closely with the Practice Manager to learn new skills such as schedule management and monitoring, Pulmonary and Rheumatology operations, employee issues resolution. QUALIFICATION REQUIREMENTS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily as outlined. The individual must have an excellent working knowledge of computer-based applications, strong PC skills, and be able to learn new programs. The person must possess good analytical skills, with a strong attention to detail, and excellent decision-making skills, as well as have the ability to multi-task and manage time both efficiently & independently. The individual in this role must also demonstrate an ability to train a diversified group of employees, both one-on-one and in a group environment, as necessary. Furthermore, an ability to work & interact pleasantly with a diverse group of people (both inside & outside of the organization) is essential in this position, as is the ability to come up with creative solutions & handle resolution management, whether it be while interacting with patients or colleagues. EDUCATION: Associates Degree required. EXPERIENCE: At least 3 years of experience in a medical environment is ideal, along with some experience with medical terminology, billing, & customer service. COMMUNICATION SKILLS: Must have strong organizational, communication, and interpersonal skills. Encourages open communication with all staff for discussion of problems, suggestions, etc. Problem-solves, performs computations, and interprets data. Feels comfortable making independent decisions when necessary, & communicating that to superiors as needed, in addition to being able to bring forward ideas for more streamlined or efficient process improvement. PROFESSIONAL SKILLS: Honest, reliable, punctual, and performs the job in adherence to the highest standards of ethical conduct as defined by AMC and the tenets of the profession. Assesses situations and makes appropriate decisions. Has the ability to build confidence, raise skill level and promote a productive environment. Accurate in such matters as record-keeping, and uses good judgment when performing the functions of the job or when interacting with others. Accepts direction & carries out orders, in order to work cooperatively with others and to avoid the creation of unnecessary conflict. Helps to create a pleasant & helpful work environment with colleagues. Adheres to AMC’s policies, procedures and practices, and utilizes AMC’s problem-solving processes for resolving grievances or disagreements. Anticipates and resolves potential problems to ensure the continuity of appropriate patient care. REASONING ABILITY: Identifies problems, collect data, establish facts, and draws valid/appropriate conclusions. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. OTHER REQUIREMENTS: Employees will be required to perform any other job-related instructions given by their supervisor subject to reasonable accommodations. Thank you for your interest in Albany Medical Center!​ Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center!​ Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.