Administrative Coordinator Full Time • Brighton Benefits: + Dental insurance + Health insurance + Paid time off COMPANY OVERVIEW Pleasant Valley Building & Restoration (PVB) specializes in repairing properties that have experienced damage from an unexpected event such as water damage, mold damage, fire and smoke damage. We primarily work in the insurance repair industry. PVB is the sister company of 1-800 Water Damage of Southeast Michigan (1800WD). 1800WD receives calls about losses that people experience to their property and goes in to clean up the mess. This involves removing damaged materials, disinfecting and/or cleaning, and drying out structures. Essentially preparing the property for the next phase which is rebuild. PVB takes it from there and restores the property to its pre-loss condition. We are a growing family-run business with an excellent reputation and are looking for great candidates who fit our culture. Most of our work comes as a result of customers experiencing a “loss” at their home, fire, smoke damage, water damage, or mold damage, because typically, our jobs are not planned remodeling events. Customers can be overwhelmed and of course want to get back to the way their home was before as soon as possible. We need people who are empathetic to these situations and enjoy helping people. The Administrative Coordinator is a multi-talented person with a willingness to communicate on multiple levels. In addition, needs the ability to assist in following our processes and helping keep our customers updated throughout the process. The more our customers are informed, the less issues we have. We need a strong person who can think outside of the box and grow and expand this position as new challenges arise. As we grow, it will be critical to fine tune existing processes and create new ones as needed. RESPONSIBILITIES INCLUDE: · Communicate with customers · Process client paperwork and accept payments from customers · Use our internal systems to log and process job-related requests · Assist the construction manager and project manager with the flow of information between subcontractors and the project manager, including contractor invoices and contract support documentation · Facilitate client requests or necessary change orders · Create work orders for subcontractors, order materials needed for repairs while staying on budget and maintaining job profitability · Review documentation to include notes, photos, and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies · Address inquiries and resolve issues promptly to maintain positive relationships with clients, vendors, subcontractors, and insurance adjusters · Maintain customer relationships to ensure satisfaction and quality of service. · Follow company Core Values REQUIREMENTS: · Have a positive attitude and a willingness to learn and change · Possess strong organizational and communication skills, be highly adaptable, and thrive in fast-paced and collaborative environment · Ability to work with a team and independently · Desire to excel in position and use new technologies and products · Use job management software (DASH) for job documentation (notes, pictures, etc.) · Excellent attention to detail and the ability to prioritize multiple tasks effectively · Ability to work under pressure and meet deadlines while maintaining a positive and proactive attitude · An interest in helping people/customers. Someone who cares COMPENSATION: $18-$22 per hour JOB TYPE:Full-time during standard business hours M-F 8am – 5pm. BENEFITS: Paid Vacation. Dental, Vision, Disability, Life Insurance. Health insurance available. The company makes partial monthly contributions towards premium. Compensation: $18.00 - $22.00 per hour Choose a Rewarding Career with 1-800 WATER DAMAGE 1-800 WATER DAMAGE is a trusted property restoration company serving customers across the nation. With locations spanning coast-to-coast, we help home and business owners return their property to its original condition, while restoring what truly matters—health and safety. Our team is fully vetted, IICRC-certified, and insured for your safety. What We Do We handle a range of restoration projects including emergency mitigation, water damage restoration (https://www.1800waterdamage.com/services/water-flood-damage-restoration/) , carpet cleaning, fire and smoke damage restoration, sewage cleanup, mold remediation (https://www.1800waterdamage.com/services/mold-damage-restoration/mold-removal-remediation/) , and much more. We understand how stressful this situation can be, which is why we are equipped to help you deal with insurance companies, property management, and the many other parties interested or involved with the damage. Our water damage technicians, sales teams, and administrative professionals take pride in helping others through home and commercial building restoration. Our Values Owned by the BELFOR Franchise Group, 1-800 WATER DAMAGE is dedicated to excellence. We provide services with a personal touch but are also backed by the expertise of an internationally renowned restoration company. Because clients are going through an extremely difficult and emotionally taxing time, we provide caring support, upfront communication, and effective services. We believe in full transparency, which is why we provide customized solutions and pricing upfront. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to 1-800-Water Damage Corporate.