Department/Unit:

Registration

Work Shift:

Per Diem (United States of America)

Salary Range:

$47,921.64 - $71,882.46

The position has direct responsibility of supporting the Albany Med Health System Vice President, Access Services and the Director and Associate Director of Patient Access, and three manager’s schedules regarding meeting and project scheduling. Manages department budget for all sub accounts and issues monthly budget report. Coordinates all ordering of supplies for 24 x 7 x 365 department; department is comprised of 15 distinctly located units at MAIN and South Clinical Campus. Position is the point of contact for incoming calls and triages calls accordingly.

Essential Duties & Responsibilities, including but not limited to:

Mission, Core Values and Service Excellence:

Contributes to the creation of a compassionate and caring environment for patients, families and colleagues through displays of kindness and active listening. Recognizes and appreciates that each employee’s work is valuable and contributes to the success of the Mission.Demonstrates excellence in daily work. Actively participates in performance and quality improvement activities and works toward enhancing customer/patient satisfaction.Exhibits positive service excellence skills to patients, visitors and coworkers by greeting others in a friendly manner, keeping customers/patients/colleagues informed about progress, delays and changes.Demonstrates effective teamwork by interacting in a positive manner with colleagues and creating a collaborative work environment. Initiates open communication, conveys positive intent, offers assistance.Contributes to a safe and secure environment for patients, visitors, colleagues by following established procedures and protocols, which address the needs of a diverse patient population and workforce.Demonstrates stewardship by thoughtful and responsible use of resources including maintaining a clean and hospitable environment, starting work on time, displaying a consciousness regarding costs, supplies and department finances.Demonstrates respect for individual differences of each person by acknowledging the essence of each person, appreciating and responding to unique, spiritual, personal and cultural backgrounds of patients, families and colleagues.   

Education:

HS School diploma; Associate Degree preferred

Licensure, Certification & Registration:

None

Experience:

Advanced secretarial skills; including Excel, PowerPoint and Access5-7  years’ experience office setting

Skills, Knowledge & Abilities:

Excellent proficiency with Microsoft WORD, Excel, PowerPoint, Publisher and AccessHigh level of professionalism and discreet management of information.Strong customer service skill; proven oral and written skillAbility to multi-task in a stressful environmentKeen attention detail

Team minded   

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.