Here at Avis Budget Group we're more than just rentals—although over 70 years of experience and 11,000 locations in 180 countries has taught us a thing or two about that. We’re shaping the future of the mobility industry with our innovative, customer-focused solutions. Our globally recognized brands - Avis, Budget, Budget Truck and Zipcar - connect people to more. This means more convenience, more options and more time on the road for our customers. But we also connect our employees to more: opportunities, benefits, support, collaboration and most importantly—power to change the future. Sound your speed? Come join our family.
The impact you’ll make:
This position contributes to the success of the RubyCar by Avis E-commerce car sales team by providing effective, accurate, and timely administrative support to our Customer Experience and Title/Registration teams in our Tulsa Contact Center. This associate will be responsible for performing multiple tasks designated to achieve timely processing of our customer's titles and registration. Essential duties and responsibilities, shown below, will vary accordingly based on assignment.
What you’ll do:
Essential Duties and Responsibilities
Coordinate sales completion, and title administrative tasks for RubyCar Receive and audit deal jackets, ensure completion and accuracy of required documents as per checklist. Process title and registration applications and temp tags. Ensure that all vehicle registration paperwork is properly processed and submitted. Coordinate with customers and tag agencies regarding any issues in the title/registration process. Manage customer's inquiries on all issues relating to titles and registration. Monitor delivery of titles and plates to customer Monitors representatives’ corrections in Vitu/ABS and will resubmit updates after the corrections have been made. This will ensure technical accuracy, and conformity to policies around accurate title and registration submission. Completes other administrative duties and additional projects, as assigned, in an accurate and timely manner. Creates or generates performance reports. Maintains thorough knowledge of RubyCar by Avis company policies and procedures. Identifies business trends and suggests changes to strategies to improve the customer experience, Manages difficult and escalated customer interactions, responds promptly to client needs, and solicits customer feedback of the customer experience.What we’re looking for:
Qualifications (may vary by level)
Required Experience
Preferred candidate will have a High School Diploma or GED Minimum of 3 years title and registration experience or contact center preferred.Required Knowledge, Skills and Abilities
Excellent communication (verbal and written), interpersonal, and presentation skills. Strong leadership, decision making, and problem-solving skills. Strong coaching, employee engagement/retention and training skills. Advanced knowledge and experience in MS Office applications preferred. Proficient with Dealertrack Unifi/DMS or other dealership applications. Flexible, innovative, and able to manage staff, responsibilities, and priorities in a fast-paced and time-critical environment. Strong analytical skills with the ability to define problems, collect data, establish facts, and draw valid conclusions to solve complex business problems. Ability to work under pressure, independently as well as part of the team. Organized and detail oriented with excellent follow-up skills. Punctual and regular attendance is an essential function of this position.Travel Requirements
Minimal travel is required.
Benefits:
We provide a competitive salary as well as bonus potential, in addition to comprehensive benefits that include Medical, Prescription Plans, Dental, Vision, Flexible Spending Accounts, Basic and Voluntary Life and AD&D, PTO, and 401K Savings Plan with company match of 6%.
The fine print:
Avis Budget Group is an equal opportunity employer – M/F/Veterans/Disabled.
Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
TulsaOklahomaUnited States of AmericaR0169653
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