**Description** Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Summary: The Administrative Coordinator will play a key role as part of the Outpatient Psychiatry Call Center Team, performing a variety of administrative functions. Under the supervision of the Call Center Team (CCT) Supervisor, this role will primarily focus on handling incoming calls from new patients requesting appointments and information, managing and maintaining referral work queues, facilitating advanced referral management, assisting with special projects and contributing to department workflow improvements as needed. Work Schedule: Monday- Friday, 8:00 AM to 4:30 PM. This is a hybrid position; however, on-site presence may be required based on department and patient needs. Responsibilities: 1. Collaborate with the supervisor in the development and management of scheduling utilization, ensuring efficiency in appointment scheduling. 2. Assist in establishing and monitoring fiscal goals and objectives to support departmental financial performance and resource optimization. 3. Enhancing patient access by maintaining scheduling workflows, minimizing wait times and ensuring timely appointment availability. 4. Serves as a resource for management and employees in the interpretation and application of a variety of policies and procedures. Refines, develops, implements and communicates departmental and health care system policies and procedures to employees. Investigates and resolves matters regarding specific operating problems. **Other Information** **Education Requirements:** ● High School diploma or GED **Licensure/Certification Requirements:** ● No licensure or certification required. **Professional Experience Requirements:** ● Three (3) years of clerical or administrative experience. ● If Bachelor's degree, one (1) year of clerical or administrative experience. ● If Associate's degree, two (2) years of clerical or administrative experience. **Knowledge/Skills/and Abilities Requirements:** + Greet and assist all patients in a professional manner through both incoming and outgoing calls + Schedule patient requested appointments from calls, referrals and clinical team electronic requests efficiently + Maintain referral workqueues according to department guidelines, ensuring timely processing and follow-up + Mail any required documents to patients in a timely manner + Review and respond to emails promptly ensuring clear communication + Participating in department quality improvement activities + Attend staff meetings as needed to stay aligned with team goals and department objectives + Communicate effectively with both direct and indirect team members to problem-solve collaboratively as a unit **Job Details** Legal Employer: STATE Entity: UNC Faculty Physicians Organization Unit: SOM Psychiatry Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $20.53 - $29.23 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Hybrid Work Schedule: Day Job Location of Job: US:NC:Chapel Hill Exempt From Overtime: Exempt: No This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.