Job Description: Summary: + The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. + A typical customer service representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. + Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities: + Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. + Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. + Refer unresolved customer grievances to designated departments for further investigation. + Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Skills: + Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. + Ability to work independently and manage one’s time. + Ability to accurately document and record customer/client information. + Previous experience with computer applications, such as Microsoft Word and PowerPoint. Education/Experience: + High school diploma or GED preferred. + 2-4 years customer service related experience required. Additional Notes: Onsite work. + Need to have: Google Sheets/Excel (beginner skills), basic computer knowledge, and familiarity with the basic Microsoft Suite. Will need to be comfortable answering phones and have good customer service skills with external contacts. + Job involves data entry and possibly picking orders as well if not busy (nothing too large) + Hours: M-F 7-4pm EST, possible 5-8 hours of OT, Saturday work a possibility. + Work is mostly independent but manager and another CSR will be in the office. + Onsite interview (1 round) + Temp to perm, will likely be evaluated 3 months in