JOB DESCRIPTION JOB TITLE: Administrative Lead DEPARTMENT/DIVISION: Cardiology STATUS: Full-time/Non-Exempt REPORTS TO: Practice Manager POSITION SUMMARY: The Administrative Lead will be responsible for leading and assisting the team with the day-to-day functions of front desk reception and medical assisting. The Administrative Lead will serve as a resource to the staff, the doctors, as well the Practice Manager. DUTIES AND RESPONSIBILITIES Lead Responsibilities + Work with the Practice Manager to ensure proper staffing coverage for clinical and reception areas within Cardiology. + Reviewing physician schedules regularly to maximize capacity and verify correct scheduling. + Collaborate with the Practice Manager on projects and issue resolution to improve workflow processes throughout the department. + Provide training to new employees and ensure staff is cross trained as appropriate. + Provide support and mentoring to employees, and act as a role model for others. + Provide feedback to Practice Manager regarding staff performance. + Review each employee’s current process with the Practice Manager, and re-educate staff as needed. + Review call volume and quality to ensure patient calls are answered timely and appropriately. + Assist with tracking staff paid time off when needed. + Work with the Practice Manager to monitor and order office supplies as needed. Proficiency in Reception Duties Below: EDUCATION & EXPERIENCE + Minimum of a High School diploma. + Minimum of 2 years’ experience in an administrative function, with increasing responsibility. + Ability to organize and prioritize work and manage multiple priorities. + Excellent verbal and written communication skills including letters, memos, and emails. + Excellent attention to detail. + Ability to research and analyze data. + Ability to work independently with minimal supervision. + Ability to establish and maintain effective working relationships with providers, management, staff, and contacts outside the organization. + Ability to work independently on assigned tasks as well as accept direction on given assignments. + Ability to maintain the highest level of confidentiality. QUALIFICATIONS & REQUIREMENTS + Proficient use of Microsoft Office applications (Word, Excel, Access) and internet resources. + Obtain patient demographic and verify insurance information at each visit and completing the check-in/checkout process. + Answer phones and triage messages appropriately. + Scan pertinent patient information into EMR including patient authorizations, recent labs delivered by patient, etc. + Collect co-payments, including cash, checks, and credit cards. + Schedule follow-up appointments, and inputting recall notices into EMR as needed. + Ensure patients have all necessary paperwork for further testing. + Obtain patient authorization for medical records release (HIPAA compliance). + Other duties as assigned. Premier Medical Group is an Equal Opportunity Employer