What success looks like in this role:

• Supervises the efforts of a Service Management team.
• Ensures team provides timely and effective client service support.
• Resolves staff inquiries and complex client service issues.
• Maintains quality standards for Service Management teams.
• Identifies opportunities for department-wide improvement and communicates with management to effectuate change.
• Communicates, implements and supports process change initiatives as directed by management.
• Acts as key escalation point for team and oversees ongoing problem resolution.
• Manages team projects as assigned.

You will be successful in this role if you have:

BA/BS degree and 2-4 years’ relevant experience OR equivalent combination of education and relevant experience
Prior management experience not required but may have informally led teams

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.