+ The Processing Specialist, in our Headquarters, is responsible for handling tolls & violations for rental & fleet clients, completing payments through online platforms, and researching for missing details in a high-volume processing environment. + This position will require strong attention to detail, a high level of quality and accuracy, and time management skills. Essential Responsibilities: + Sort, research, and process various paper notices including court notices, warrants, bankruptcies, returned checks, and more. + Research tolls & violations within iFACS for TollKeeper, PlatePass, and Viologics clients to determine a resolution status including paying, disputing, changing liability, refunding, and more. + Review and audit various processes and provide clear feedback to agents in a professional and positive manner. + Maintaining process documentations and tracking. + Clear and concise communication with internal and external clients. + Assist with special projects from leadership on an as-needed basis Qualifications: + High School Diploma or equivalent + Previous experience in an office environment performing administrative duties including inbound mail processing, auditing or review, outbound mail processing, data entry, quality control, and/or related administrative duties + Strong PC skills including basic proficiency in Word and Excel + Ability to use various equipment including computers, copier, scanner and mail opening machine + Ability to navigate through internet-based system screens + Strong attention to detail and quality driven + The ability to problem solve using analytical thinking + Excellent written and verbal communication skills + Exceptional aptitude and flexibility towards serving and assisting others + Able to recognize a problem and escalate to the appropriate team member for resolution Additional Description: Who we are... + A global leader in smart mobility. + We develop technology-enabled solutions that help the world move safely and easily. + We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras. + We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. + And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.