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Job Title: Administrative Processor
Location: Madison, WI (onsite)
Schedule: Monday - Friday, 8:00 AM - 4:45 PM
Pay Range: $24-$25/hr
Position Overview:
Beacon Hill's client is looking for a reliable and detail-oriented Administrative Processor to join their Madison, WI office. The ideal candidate will have a strong background in office administration and customer service, with proven experience in data entry and multitasking. This role is critical to handling customer service inquiries, auditing, and processing premium reconciliations for local and state government employers, annuitants, and insured individuals.
As a Administrative Processor, you will be responsible for resolving inquiries related to insurance plan provisions, administrative procedures, and premium payments. Your accuracy, clear communication skills, and ability to multitask will be essential to your success in this role.
Responsibilities:
Handle customer service inquiries via phone, email, and other correspondence related to the Madison Branch Office (MBO).Communicate with employers, employees, Department of Employee Trust Funds (ETF) staff, and Home Office associates to resolve issues and inquiries regarding insurance plans.Audit and process retirement certifications of coverage.Reconcile monthly premiums for local and state government employers, annuitants, and directly billed insured parties.Verify eligibility for conversions to individual policies.Ensure the accuracy and timely completion of all assigned tasks.Qualifications:
2+ years of experience in office administration and customer service.Experience in accounting, payment reconciliation, or related fields.Strong data entry skills and attention to detail.Proven ability to multitask in a fast-paced environment.Clear communication skills, both written and verbal.How to Apply:
Interested candidates are invited to apply online. We look forward to hearing from you!