Administrative Program Specialist A (GAPA-Communications) Print (https://www.governmentjobs.com/careers/louisiana/jobs/newprint/4787390) Apply  Administrative Program Specialist A (GAPA-Communications) Salary $2,978.00 - $5,843.00 Monthly Location Baton Rouge, LA Job Type Classified Job Number LDOE50662215-011325RK-GAPA Department Education-State Activities Opening Date 01/13/2025 Closing Date 1/20/2025 11:59 PM Central + Description + Benefits + Questions Supplemental Information **This position is located in Baton Rouge, LA** Office of Governmental, Administrative, and Public Affairs - Communications Division Job Focus Area The Administrative Program Specialist A serves the Louisiana Department of Education as the Call Center Support and Stakeholder Engagement Specialist. This role oversees the LDOE’s third-party operated call center to ensure efficient and effective stakeholder engagement and program compliance. Key responsibilities include analyzing operations to recommend improvements, managing vendor contracts, and ensuring the delivery of accurate and timely services. The position establishes and revises agency-wide stakeholder standards, maintains data integrity, and develops resources like handbooks and training materials. It also monitors stakeholder complaints, recommends solutions, and ensures program representatives and vendors are informed and compliant with policies. Additionally, the role utilizes project management practices to review processes, conduct analyses, and support operational quality improvement. This position also coordinates responses to inquiries, manages website updates, and completes special projects aligned with strategic priorities. Candidates with the following skills and competencies are encouraged to apply The ideal candidate will have 3-5 years of experience managing a call center; have familiarity with Louisiana Department of Education roles, processes, and procedures, state early childhood education, particularly the Child Care Assistance Program (CCAP), and experience serving as a liaison between a contracted vendor and various offices within an organization or state agency. Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas. Managing Resources: The ability to ensure resources such as time, money, and people are utilized appropriately to result in maximum business value. Using Data: The ability to use relevant and valid data to inform a recommendation for action. Accepting Direction: The ability to accept and follow directions from those higher in the chain of command. Acting Decisively: The ability to make decisions quickly and effectively. Adapting to Change: The ability to adjust plans, expectations, and behaviors in response to change. Developing Plans: The ability to prioritize tasks and competing demands to create accurate plans. Focusing on Customers: The ability to serve the needs of those who support and/or rely on the services provided. Managing Meetings: The ability to conduct a meeting and manage others to accomplish the results needed in the allotted amount of time. Managing Projects: The ability to initiate, plan, execute, manage, and close-out all project goals within the established timeline. You may attach a resume; however only the information listed on the online application will be considered to determine qualification. All education, certifications, and prior experienceMUSTbe listed on the online application. *Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.* To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. NOTE : Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. For further information about this vacancy contact: ldoejobs@la.gov Louisiana Department of Education – Human Resources PO Box 94064 Baton Rouge, LA 70804 Louisiana is a State as a Model Employer for People with Disabilities. Minimum Qualifications MINIMUM QUALIFICATIONS: Three years of experience in administrative services; OR Six years of full-time work experience in any field; OR A bachelor's degree. EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. Job Concepts Function of Work: To perform responsible, administrative functions in support of an organizational unit. OR To manage a specialized departmental or statewide program. Level of Work: Entry. Supervision Received: General from higher-level supervisory personnel. Supervision Exercised: May supervise 1-2 lower level personnel. Location of Work: May be used by all state agencies. Job Distinctions: Note: Agency impact, hierarchy, and reporting relationship patterns will be considered when making allocations to this level. Differs from Administrative Coordinator 4 by the presence of professional duties that involve a variety of administrative functions or responsibility for a specialized departmental or statewide program. Differs from Administrative Specialist--B by the absence of a moderate degree of complexity, impact, or independence in assigned duties and program areas. Examples of Work ADMINISTRATIVE FUNCTIONS Performs responsible duties related to the proper operation, coordination, and management of at least two of the following administrative functions: Laundry, Mail Operations, Printing, Telecommunications, Vehicle Management, Dietary, Facility Maintenance, Risk Management, Inventory Control, Purchasing, Records Management, Rentals and Leases, Safety, Security, Budget, Contracts/Grants, Fiscal Management (payroll, payables, receivables, etc.), Information Technology, and Personnel. PROGRAM MANAGEMENT Manages the operations of a departmental or statewide program, including fiscal responsibility for purchasing and budgetary reporting. Establishes, implements, and revises (as necessary) the program's standards and guidelines. Coordinates program information by maintaining databases, generating reports, and ensuring information integrity; may require presentation of information in workshops, meetings, etc. Performs certification and eligibility duties as it relates to the program. Ensures program compliance to Federal and State regulations. Administers contracts (such as property leases and service agreements) as they pertain to the program. May supervise a small program support staff. May require a special license and/or continuing education in the program field. May serve as a member of a board or committee relevant to the program's mission. Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career. As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program: Insurance Coverage More information can be found at https://info.groupbenefits.org/ Parental Leave– Up to six weeks paid parental leave More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx Holidays and Leave – State employees receive the following paid holidays each year: + New Year's Day + Martin Luther King, Jr. Day, + Mardi Gras, + Good Friday, + Memorial Day, + Independence Day, + Labor Day, + Veteran's Day, + Thanksgiving Day and Christmas Day. ***** Additional holidays may be proclaimed by the Governor State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase. Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to): + Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system + Teacher's Retirement System of Louisiana (www.trsl.org), + Louisiana School Employees Retirement System (www.lsers.net), among others 01 I understand that information on this application may be subject to investigation and verification and that any misrepresentation or material omission, including on my responses to supplemental questions, may cause my application to be rejected, my name to be removed from the eligible register, and/or subject me to disqualification from future job opportunities and/or dismissal from state service. + Yes + No 02 Do you have experience managing stakeholder engagement in a program or organizational setting? + Yes + No 03 If you answered YES to the previous question, please describe your experience and reference relevant employment history listed on your application (not resume). If you answered NO, enter "N/A": 04 Do you have experience ensuring compliance with established standards and resolving stakeholder concerns effectively? + Yes + No 05 If you answered YES to the previous question, please describe your experience and reference relevant employment history listed on your application (not resume). If you answered NO, enter "N/A": 06 Do you have experience analyzing operational processes to identify areas for improvement? + Yes + No 07 If you answered YES to the previous question, what recommendations did you make and what was the outcome? If you answered NO, enter "N/A": 08 Do you have experience experience managing databases, generating reports, or ensuring data integrity? + Yes + No 09 If you answered YES to the previous question, how did your efforts contribute to the success of a program or initiative? 10 Rate your ability to accept direction based on our definition: The ability to accept and follow directions from those higher in the chain of command. + I have no experience and/or am uncomfortable accepting direction + I have limited experience or require assistance to accept direction + I can accept direction + I can accept directions and help others improve their ability to accept direction 11 Explain your rating by providing specific and relevant examples in the box below. 12 Rate your ability to act decisively based on our definition: The ability to make decisions quickly and effectively. + I have no experience and/or am uncomfortable acting decisively + I have limited experience or require assistance to act decisively + I can act decisively + I can act decisively and help others improve their ability to act decisively 13 Explain your rating by providing specific and relevant examples in the box below. 14 Rate your ability to adapt to change based on our definition: The ability to adjust plans, expectations, and behaviors in response to change. + I have no experience and/or am uncomfortable adapting to change + I have limited experience or require assistance to adapt to change + I can adapt to change + I can adapt to change and help others improve their ability to adapt to change 15 Explain your rating by providing specific and relevant examples in the box below. 16 Rate your ability to develop plans based on our definition: The ability to prioritize tasks and competing demands to create accurate plans. + I have no experience and/or am uncomfortable developing plans + I have limited experience or require assistance to develop plans + I can develop plans + I can develop plans and help others improve their ability to develop plans 17 Explain your rating by providing specific and relevant examples in the box below. 18 Rate your ability to focus on customers based on our definition: The ability to serve the needs of those who support and/or rely on the services provided. + I have no experience and/or am uncomfortable focusing on customers + I have limited experience or require assistance to focus on customers + I can focus on customers + I can focus on customers and help others improve their ability to focus on customers 19 Explain your rating by providing specific and relevant examples in the box below. 20 Are you a current employee of the Louisiana Department of Education? Please note - teachers and other employees of the School System are NOT considered to be employees of the LA Department of Education: + Yes + No Required Question Agency State of Louisiana Address For agency contact information, please refer to the supplemental information above. Louisiana State Civil Service, Louisiana, 70802 Phone (866) 783-5462 Website http://agency.governmentjobs.com/louisiana/default.cfm Apply Please verify your email addressVerify Email