Job Description This position is located at 1 Fordham Plaza, Bronx NY and 787 Atlantic Ave, Brooklyn NY he Leased Housing Department is seeking an Assistant Director to assist with the management of Brooklyn Client Services’ Briefing Rental and Transfer Unit (BRTU). Reporting to the Director, the Assistant Director, is responsible for overseeing the daily operation of the Briefing Rental Transfer and Informal Conferences Units. The Briefing Rental Unit is responsible for processing rentals for certified applicants and existing Section 8 Participants. The Informal Conference Unit conducts reviews to address a voucher holder’s concerns with issues, including determination of rent, determination to terminate or deny assistance, etc. Responsibilities include, but are not limited to, the following: Oversee the daily operation of the Briefing Rental Transfer and Informal Conference Units. Manage staff assignments, training, and performance of assigned Units. This includes supervising, coaching, and mentoring of staff, monitoring performance, assigning tasks. Perform and review quality control reports and implement necessary corrective action plans (PIC fatal errors and SEMAP Indicators). Participate in the development and implementation of goals, objectives, policies, and procedures. Use data to create reports, assess productivity, and identify programmatic trends that will drive current and present decisions. Validate reports on operations and activities, maintain records and data pertaining to functional units. Ensure timely responses for informal conferences, impartial hearings, and informal reviews. Address issues and inquires made by third parties (e.g., applicants, tenants, owners, etc.) Establish effective working relationships with internal and external customers to maximize service. Participate in landlord association, real estate industry, and networking events. Handle escalated cases by coordinating with staff, case managers, property owners, and/or other stakeholders. Collaborate with the IT department to trouble shoot issues with the Siebel system and recommend enhancements. Perform other duties as assigned. NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT. NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please click on the link below: https://bit.ly/55aProgram Additional Information: 1. NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable). 2. NYCHA residents are encouraged to apply. Please read this posting carefully to make certain you meet the qualification requirements before applying to this position. Qualifications 1. A four-year high school diploma or its educational equivalent and six years of satisfactory, full-time, progressively responsible experience in real property management, at least 18 months of which must have been in a managerial capacity involving the supervision of a large staff of property management agents and/or housing development specialists and requiring independent decision-making concerning program management or planning, allocation of resources and the scheduling and assignment of work. "Progressively responsible experience" must be demonstrated by a work history of promotions and/or assumption of increasingly responsible duties and assignments. Experience in building construction or renovation; management of residential, commercial, industrial, or waterfront properties, including both renting and operating; or site management in connection with housing or with reconstruction/rehabilitation projects; supervision of receivership, tenant relocation and anti-abandonment work in housing and other properties, and buildings owned, managed, to be acquired by the City, or at risk of being abandoned; or building maintenance will be accepted up to a maximum of three years toward meeting the general requirements; or 2. A baccalaureate degree from an accredited college and four years of experience described in "1" above, including eighteen months of experience in managerial capacity; or 3. A satisfactory combination of education and/or experience equivalent to "1" or "2" above. However, all candidates must have eighteen months of managerial experience. Education at an accredited college or university may be substituted for general work experience (but not for the 18 months of managerial experience described above) at the rate of 60 college semester credits for one year of acceptable experience up to a maximum of 4 years of college for 2 years of experience. To be acceptable, experience in property management must have included both renting and operating the managed properties. Experience in renting must have included interviewing prospective tenants, qualifying tenants' income and background, and/or assuring that vacancies are ready for occupancy. Experience in operating must have included overseeing maintenance and repair of building operating systems, and overseeing staff to assure that necessary work is properly completed. To be acceptable, experience in site management must have included on-site rental and maintenance of buildings. To be acceptable, experience in relocation must have included negotiation with tenants to surrender leases for cash consideration or for an alternative site, and determining tenant eligibility for benefits. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.