Responsibilities: 

 Facilitate the smooth operations of the ACT team Serve as liaison between staff and clients, families, other service providers, and members of the community. Triage urgent needs or situations that require immediate attention. Sort, prioritize, and distribute mail. Participate in team meetings and assure documentation of the meetings. Coordinate team schedules. Maintain team rosters, monitor staff to client ratios, and track weekly and monthly client service utilization. Track service authorizations. Collect, manage, and report data required by the organization, regulations, accreditation, and evidence-based practice fidelity. Manage client medical records. Monitor and audit documentation and time lines, including but not limited to required documentation pertaining to enrollment, treatment plans, services, transition and discharge plans. Monitor client entitlement statuses and coordinate with billing, entitlements and other support staff as needed. Assist with the maintenance of program space, equipment and supplies.

Requires: 

High School Diploma or equivalent plus two years of relevant work experience is required. Knowledge of behavioral health, public mental health services, Medicaid and Medicare insurance is preferred. Proficient in Microsoft Office suite of products, ability to navigate unknown applications, proficient with keyboarding skills to input required documentation into electronic health record. Requires a valid driver’s license and safe driving record. Must be covered under an active auto insurance policy and valid copy of auto insurance is required prior to hire. Must have reliable transportation plan; may be required to drive to meetings, local business or to support the team in the community.