With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

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Join us in delivering excellence across every customer touchpoint, where every interaction reflects our commitment to partnership, accuracy, and 5-star performance.

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We are seeking an energetic, client-focused Administrative Specialist to join our dynamic SaaS organization supporting multiple brands and over 50 branch locations. This multi-faceted role blends administrative precision with customer advocacy and front-line service support.

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As a trusted partner to both internal and external clients, you will manage the accounts receivable process, provide exceptional service support, and ensure efficient operational flow. You will also take ownership of customer interactions, delivering proactive, solution-oriented assistance and striving to exceed expectations with every contact.

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If you’re passionate about process, customer success, and delivering 5-star service—and have a strong background in administrative operations and support—we invite you to join us in driving excellence across our growing enterprise

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Customer Advocacy & Support

\n\nAnswer inbound calls, chat messages, web form inquiries, and emails in a professional and timely manner.\nProactively contact customers or internal partners via phone after case submission to acknowledge receipt and confirm understanding of the request.\nOwn the customer inquiry from start to resolution—serving as the single point of contact—ensuring clarity, consistency, and accountability.\nDeliver 5-Star Remarkable Service Standards with every interaction, act with empathy, urgency, and accuracy.\nAsk satisfied customers for a 5-Star Google review and contribute positively to Net Promoter Score (NPS) goals.\nDemonstrate a customer-first mindset in all decisions and communications.\n\n

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Administrative Support & Operations

\n\nPick up, scan, and distribute mail daily to appropriate internal departments.\nOrder and track office supply inventory and prepare related expense reports.\nManage and resolve cases through the Salesforce system within 24–48 hours of receipt.\n\n

Accounts Receivable & Check Processing

\n\nPost checks with precision and scan images to designated departments.\nGenerate deposit reports to ensure transparency and reconciliation accuracy.\nInvestigate lost checks, process refund requests, and maintain minimal error rates in AR processes.\n\n

Collaboration & Continuous Improvement

\n\nParticipate in cross-functional initiatives and collaborate with Settlements, Customer Support, and Corporate Accounting.\nEngage in training programs to improve software knowledge and client handling techniques.\nIdentify and suggest improvements for system or process efficiency.\n\n Requirements\n2+ years of experience in administrative support, customer service, AR/AP, or SaaS operations.\nProficiency with Salesforce or similar CRM platforms and ticketing systems.\nEffective communication, active listening, and relationship-building skills.\nHigh attention to detail and ability to manage multiple priorities independently.\nProficiency in Microsoft Office Suite and comfort with digital workflow tools.\n
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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.