**Description** Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. **Summary:** Performs duties of an Administrative Associate but with some authority to step outside confines of established procedures. They are also considered the subject matter authority in the administrative area for the department/clinic. **Responsibilities:** + Reviews the Referral and Appointment WQs of the department and schedules appropriately. + Faxes and scans documents using EPIC EHR and Outlook. + Works with teammates to reschedule patients when the provider's template closes. + Perform STAT requests (authorizations with insurances and scheduling internal and external appointments). + Perform EPIC In-basket messaging for non-clinical related tasks + Work with the clinical team to care for patients' needs, such as retrieving medical records, printing work/school return letters, and scheduling appointments. + Upload fillable forms to providers using Adobe Sign and follow through with completion and scanning into EPIC **Other Information** **Education Requirements:** ● High School diploma or GED **Licensure/Certification Requirements:** ● No licensure or certification required. **Professional Experience Requirements:** ● Two (2) years of clerical or administrative experience ● If Bachelor's degree, no years of clerical or administrative experience ● If Associate's degree, one (1) year of clerical or administrative experience **Knowledge/Skills/and Abilities Requirements:** ● Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one’s job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Understands the relationship of the budget and resources to the strategic plan. Coaching: Shares information, advice and suggestions to help others to be more successful. Provides appropriate support and acts as a resource depending on the situation and capabilities of the employee. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation Solving Problems: Uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. **Job Details** Legal Employer: STATE Entity: UNC Faculty Physicians Organization Unit: SOM Amb Care-FPC-Other-F Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $18.66 - $26.51 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC:Chapel Hill Exempt From Overtime: Exempt: No This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.