Position Information Posting Number 20112975 Position Title Administrative Specialist FTE 1.0 Position Type Staff Department Center for Academic Success Position Summary Information Job Summary/Basic Function About This Role: This position provides complex administrative support to the Accessibility Resource Center ( ARC ). Responsibilities include handling incoming calls, routing calls, answering questions from students, faculty, staff, and the public, and processing email requests for communication access for students who are Deaf or Hard of Hearing. The role involves interpreting and explaining policies and procedures and resolving issues as needed. What You’ll Do – Position Responsibilities: + Administrative Support & Communication Access + Perform administrative support functions with a focus on Communication Access. + Process and complete scheduling requests for communication access services for Deaf/Hard of Hearing students. + Assist with student scheduling, accommodations, alternative testing, and other related tasks. + Customer Service & Public Interaction + Handle incoming calls and route them appropriately. + Answer questions from students, faculty, staff, and the public. + Process email requests for communication access and alternative format course materials. + Data Management & Reporting + Compile data related to students with disabilities. + Actively participate in annual program outcomes for ongoing process evaluation and improvement. + Vendor & Financial Processing + Facilitate purchase orders and vendor payment requests received by the department. + Policy Interpretation & Problem Resolution + Interpret and explain policies and procedures. + Resolve problems or complaints as necessary. Key Competencies: + Effective communication and excellent customer service skills. + Highly organized with strong attention to detail. + Strong confidentiality ethic. + Ability to handle multiple projects simultaneously and prioritize tasks effectively. + Proficient in Microsoft Office Suite and other relevant software. + Resourcefulness in problem-solving and adapting to departmental procedures. + Tact and judgment in handling confidential information Physical Requirements: + Able to lift 25 pounds and be able to perform a variety of physical tasks including lifting, bending, stooping, squatting, stair climbing, and walking between buildings. Job Conditions: + Work is performed primarily in a standard office environment with extensive public contact and frequent interruptions. Who We Are: Lamar University is an accessible global university for life-long learners with a passion for broad-based community engagement. As a vital contributor to the socioeconomic wellbeing and resilience of the Gulf Coast region, our expertise is recognized locally and beyond. Lamar University is home to more than 17,000 students and is among the fastest growing Texas colleges and universities. LU is a member of The Texas State University System, which is the first higher education system of Texas and maintains the lowest average tuition and fees of any university system in Texas. With more than 100-degree options and a community that cares, Lamar students are always proud to be Cardinals. Lamar University is committed to fostering a culture where students, faculty and staff of all backgrounds can learn, work, and serve. Benefits: + Health, dental & vision insurance + Life insurance + State of Texas Retirement plans + Tuition covered at 100% for employees, spouses and/or eligible dependents. + Paid time off – vacation, sick, and holidays. To see more information about the available benefits, please visit: Insurance – Lamar University (https://www.lamar.edu/faculty-staff/human-resources/insurance.html) Minimum Qualifications + High School Diploma or equivalent. + Minimum of two (2) years of secretarial/clerical experience. + Minimum of two (2) years of customer service experience. + Proficiency with word processing, database, and spreadsheet software. + Strong organizational skills and ability to manage multiple tasks. + Demonstrated commitment to a varied, social justice, and cultural competence. + General knowledge of ADA , ADAAA , and Section 504 of the Rehabilitation Act. EEO Statement Lamar University is An Equal Opportunity Employer Veteran's Preference Statement Lamar University is proud to provide employment preference to veteran applicants in accordance with Texas 805 Government Code, Section 657.003. Preferred Qualifications + Associate’s degree or higher preferred. + Experience working in a university or educational setting. + Familiarity with disability services and accommodations. Security Sensitive Statement This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. Salary $26,570-$34,541 Work Hours Application Information Posting Date 09/05/2024 Close Date 12/05/2024 Open Until Filled No Special Instructions