Requisition ID:  82505 

Florida Power & Light Company is America’s largest electric company, providing clean, affordable, and reliable electricity to more than 12 million people in Florida. We operate one of the cleanest power generation fleets in the U.S. and our reliability is among the best in the nation. Our goal is to achieve Real Zero carbon emissions from our operations by 2045 by expanding our solar capacity, increasing battery storage and bringing new renewable energy opportunities to Florida, while improving customer affordability and reliability. Are you interested in becoming a game-changer in the energy industry?  Join our world-class team today! 

 

Position Specific Description

The candidate selected for this role will support the Power Delivery team located in Sarasota, FL. This position will involve direct communication with our customers to assist in resolving issues related to inspections, scheduling appointments, and providing assistance when directed to the service.

Responsibilities:
•    Answering and returning phone calls from customers
•    Managing the service center shared mailbox
•    Posting inspections and maintaining accurate records
•    Assisting service center personnel with administrative tasks
•    Providing additional clerical support as needed

The ideal candidate would posses the following skills:
•    Excellent communication skills and ability to effectively resolve customer issues
•    Strong organizational skills and attention to detail
•    Proficient in using computer systems and software applications
•    Ability to multitask and prioritize workload effectively

Previous experience in a customer service role and knowledge of electric utility operations or related industry is highly preferred. 

We strengthen and engage our greatest asset – our people!!
 

Job Overview

Employees in this role provide general administrative support to a department or group of professionals. This job requires some independent judgment of org standards.

Job Duties & Responsibilities

Under minimal supervision:

Compiles basic information for inclusion in reports or presentation materials Receives and responds to routine correspondence following established procedures Exercises independent judgment and employs basic reasoning skills Maintains or prepares records and documentation Performs other job-related duties as assigned Required Qualifications High School Grad / GED Experience: 3+ years Preferred Qualifications None

 

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

 

Employee Group:  Non Exempt
Employee Type:  Full Time
Job Category:  Administrative/Clerical
Organization:  Florida Power & Light Company 
Relocation Provided:  No

 

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

 

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

 

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

 

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.