Administrative Specialist II Print (https://www.governmentjobs.com/careers/northcarolina/jobs/newprint/4825335) Apply  Administrative Specialist II Salary $39,671.00 - $69,426.00 Annually Location Bladen County, NC Job Type Permanent Full-Time Job Number 25-01420 Department Dept of Transportation Division Division of Motor Vehicles Opening Date 02/10/2025 Closing Date 2/14/2025 11:59 PM Eastern Job Class Title Administrative Specialist II Position Number 65017773 Section Division of Motor Vehicles/Customer Contact Center Salary Grade NC09 + Description + Benefits + Questions Description of Work This is an Anticipated Vacancy This position with NCDOT offers fullState (https://oshr.nc.gov/state-employee-resources/benefits) Benefits, competitive salaries and many career development opportunities. The DMV Customer Contact Center located in Bladen County, provides information pertaining to vehicle titling and licensing, driver license services, liability insurance, and safety/emissions inspections to the general public. Work is performed in a fast paced, performance-based call center environment responding to inquiries via phone and e-mail. Employee will provide assistance to customers in resolving complex issues unresolved by automated voice processing equipment, provide comprehensive and detailed information, and prepare reports. Responses are learned and performed in accordance with DMV rules and regulations and the Privacy Protection Act. The program area for this position includes Customer Contact Center, DMV customer service, applying and/or explaining Motor Vehicle General Statues and DMV rules and regulations. Knowledge, Skills and Abilities / Competencies Applicants must submit an application that clearly reflects work experience that demonstrates the following: + Experience analyzing, interpreting, and/or evaluating information or data. + Experience completing and maintaining records and reports. + Experience explaining policy, procedure, rules, regulations and/or laws to a diverse clientele. + Experience with customer service by phone and/or in person with diverse clientele. + Experience using Microsoft applications and/or mainframe databases. Minimum Education and Experience Requirements Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail. High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience. Supplemental and Contact Information Sharon Ashe 919 615 7231 Applicants must meet both the minimum requirements and all posted Knowledge, Skills and Ability requirements to be considered Qualified for the position. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application. NCDOT will not accept “See Attached” or “See Resume” in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted. NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types. For permanent and time-limited appointments: Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation. 01 I understand in order to be qualified for this position, the description of my work experience must clearly reflect the required education and experience as well as the posted knowledge, skills and abilities for this position. I have included all of this information within my application. (If you haven't completed the application requirements, please return to your application to finish it before submitting your application.) + Yes + No 02 Which of the following best describes your level of experience analyzing, interpreting, and/or evaluating information or data? + None + Less than 1 Year + 1-2 Years + 2-3 Years + 3 -4 Years + 4 or More Years 03 Explain how you have experience analyzing, interpreting, and/or evaluating information or data. 04 Which of the following best describes your level of experience completing and maintaining records and reports? + None + Less than 1 Year + 1-2 Years + 2-3 Years + 3-4 Years + 4 or More Years 05 Explain how you have experience completing and maintaining records and reports. 06 Which of the following best describes your level of experience explaining policy, procedure, rules, regulations and/or laws to a diverse clientele? + None + Less than 1 Year + 1-2 Years + 2-3 Years + 3-4 Years + 4 or More Years 07 Explain how you have experience explaining policy, procedure, rules, regulations and/or laws to a diverse clientele. 08 Which of the following best describes your level of customer service experience by phone and/or person with a diverse clientele? + None + Less than 1 Year + 1-2 Years + 2-3 Years + 3-4 Years + 4 or More Years 09 Explain how you have customer service experience by phone and/or person with a diverse clientele. 10 Which of the following best describes your level of experience using Microsoft applications and/or mainframe databases? + None + Less than 1 Year + 1-2 Years + 2-3 Years + 3-4 Years + 4 or More Years 11 Explain how you have experience using Microsoft applications and/or mainframe databases. Required Question Employer State of North Carolina Website http://www.ncdot.gov/ Apply Please verify your email addressVerify Email