Description & Requirements

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every single day. We are currently providing services in 14 states across the USA. We specialize in providing home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

Job Summary

The Administrative Supervisor monitors administrative duties in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. This position involves managing a team of Administrative Coordinators who handle customer service, referrals, and enrollment processing. The Administrative Supervisor oversees program office payroll processes, accounts receivables processes, and general customer service objectives to ensure positive business growth and development. In addition, the member is responsible for behaving in a manner that will promote cohesiveness to the office environment, as well as support day-to-day operations, and client advocacy. This position will be based in Anchorage with frequent travel to Wasilla, and occasional travel to other offices within Alaska.

Job Duties

Provide, and ensure team members provide, excellent customer service to external and internal customers Handle inbound/outbound phone calls, providing accurate answers to queries and concerns Compile and report customer service and enrollment metrics to the management team, as assigned Oversee daily enrollment, referral, payroll, and authorization functions to ensure accurate and timely payroll processing and claims submission Supervise, train, and coach employees on standard operating processes and policies, and procedures. Conduct advanced reporting and oversight activities Resolve escalated complaints from internal and external clients Communicate effectively Comply with applicable legal requirements, standards, and policies, and procedures Exhibit an intermediate level of computer efficiency Demonstrate effective problem-solving and decision-making skills Monitor deliverables and ensure the timely completion of projects Participate in and assign professional development and training activities Collaborate with stakeholders regarding the delivery of services Represent the company at stakeholder meetings, health fairs, and provider fairs Market services to referral sources Handles complex service programs and special projects Bi-lingual preferred in various location Other duties as assigned

Qualifications

Associate’s Degree preferred 2 years of previous office experience preferred Leadership experience preferred Be able to successfully pass a background screening Ability to work flexible and/or extended hours, if needed, to meet the job requirements. The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.