Coordinates the overall activities of patient care areas and hospital departments on the assigned shift. Provides resource assistance and guidance to nursing personal regarding patient care, established policies, procedures, and standards. Collaborates with beds & access and staffing/scheduling for resource allocation ensuring that each assigned area has the resources necessary to maintain a safe patient care environment. The supervisor contacts the administrator on call for direction with critical problems or concerns.

ACCOUNTABILITIES

1. Leadership Support and Communication:

• Provides leadership support for all departments and serves as communicating link between department specific leaders and employees when leadership is not on duty.

• Coordinate departmental activities and make critical decisions in collaboration with beds & access, staffing/scheduling, administration, departmental directors and managers, risk management, legal, security, and corporate communications.

• Address and resolve issues related to supply chain, equipment, food, medications, environment of care, IT, and patient/family complaints.

• Schedule diagnostic testing, add-on, and emergency surgical procedures when specific departments are closed and notify the surgical call team as needed.

• Conduct consistent shift rounding in hospital departments.

2. Patient Flow Management:

• Facilitate and expedite patient flow throughout the hospital in conjunction with Capacity Management and relevant hospital departments.

3. Staff and Customer Relations:

• Promote positive interactions with staff, patients, families, and providers.

• Initiate service recovery as appropriate to enhance patient and family satisfaction.

4. Knowledge and Compliance:

• Maintain up-to-date knowledge of clinical and administrative issues, regulatory requirements, compliance, policies, and procedures.

5. Disaster and Emergency Response:

• Serve as disaster commander until the appropriate designee arrives.

• Take an active role in all facility codes and emergency situations.

6. Perform other related duties as assigned to support the facility's operations and objectives.