The Administrative Support Analyst for Goodwill Southeast Georgia works closely with the Mission Services team to analyze key performance indicators (KPIs), create self-sustaining dashboards, and provide centralized administrative support. This role will contribute to data-driven decision-making and help advance our organizational mission. Analyzing and interpreting data is a key component of supporting the growth and development of our programs. The position also provides operational support to ensure the effective delivery of Mission Services. Perks & Benefits: Your journey with us ensures your work brings purpose as it directly impacts our mission services & the communities we serve. We welcome you as you are. To that end, we believe Goodwill’s strength lies in the diversity of those we employ, educate, and serve. + Competitive weekly pay + Comprehensive benefits including health, dental, and retirement plans + Generous paid time off (PTO) and holidays + Associate shopping discount + Celebratory activities + Career advancement opportunities + Free training and development programs Your Typical Day: + Collaborate with the VP, Mission Services to define and align KPIs with strategic goals + Aid internal and external customers of the Opportunity Center. + Develop and maintain Mission Services data analytic dashboards and trend report + Collect, analyze, and report on KPIs related to people served, placements, retention, and services provided. + Build and enhance reporting capabilities to track Mission Services performance within CaseWorthy. + Maintain and update wrap-around support data (scholarships, transportation, childcare resources). + Train and support the Mission Services team in utilizing dashboard data for operational decisions. + Assist with gathering client information through inbound and follow-up calls within the Case Management System to ensure timely contact. + Conduct employment retention tracking and reporting (30, 60, 90, 180, and 365-day metrics). + Ensure the integrity of data entered in the case management system. + Maintain the Mission Services event calendar. + Follow up with Opportunity Center clients regarding interviews and employment outcomes. + Track and log direct services provided to Opportunity Center clients. + Contribute to the design, implementation, and improvement of programs, systems, procedures, and operational processes. What You’ll Need: + Associate’s degree or equivalent experience. + 2-3 years of experience in administrative analysis or a similar role. + Strong proficiency in managing relational databases, data sets, queries, and formatting. + Experience with data visualization to present findings in charts, graphs, and dashboards. + Experience using case management databases (e.g., CaseWorthy). + Proficient in Microsoft Office Suite and other relevant software tools. + Excellent organizational, analytical, and problem-solving abilities. + Strong written and verbal communication skills, with the ability to present data effectively to various stakeholders. + High attention to detail and ability to maintain confidentiality. + Ability to collaborate and work effectively within a diverse team environment. + Valid driver’s license, personal insurance, and reliable transportation. + Willingness to occasionally travel between locations. + Ability to adapt and respond to multiple priorities, working with diverse teams and personalities. + Strong customer service skills and a solutions-oriented mindset. + Self-motivated, with the ability to manage multiple tasks simultaneously. + Ability to support and train others in using technology and data tools. + Comfort with technology, including the ability to quickly learn new software systems and tools. Join us in our commitment to sustainability and making a positive contribution to our community. Our values guide everything that we do. Learn more about Goodwill Here: https://www.youtube.com/watch?v=YlrM5WY5bLk About Us: Goodwill is an EEO employer and is committed to serving members of the military, Veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Our goal is to help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. Goodwill provides access and opportunities to those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request an accommodation if you are unable or limited in your ability to use or access our online application system as a result of your disability. Applicants with disabilities may contact Goodwill’s Human Resources Department at 912.354.6611 (tel:912.354.6611) for assistance in accessing the on-line application system. Please be sure to include your name, preferred method of contact, and details on your requested accommodation. Goodwill will make every effort to respond to your request promptly.