Summary Positions are located on the Island of Oahu. Work schedule may vary based on local school schedules and school intersessions. Regular Full-time position has a minimum of 40 hours/week and Regular Part-time position has a minimum of 20 hours/week. Both eligible for benefits/leave accrual. This NF-03 is entitled to 8.9% COLA (Island of Oahu). COLA is subject to change without notice. COLA NF-02 positions will not be entitled to COLA. Responsibilities Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff. Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building. Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking. Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations. Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required. Requirements Conditions of Employment Qualifications NF-02 Qualifications: Experience working in an office setting which demonstrates skill in applying administrative and clerical procedures; customer service concepts; and communication techniques in a professional environment. Experience using office automation to prepare documents, manage files, and maintain records. Must have experience in using applications such as Microsoft Office (i.e., Word, Excel, Power Point, and Outlook). NF-03 Qualifications: Experience working in a professional office setting which required administrative and clerical skill in managing filing systems and maintaining documents, such as attendance records and official correspondence. Must possess experience demonstrating customer service and business communication skills. Must possess a demonstrated knowledge of correct grammar and composition techniques needed to accurately prepare written material from a variety of sources. Must possess demonstrated proficiency in using computers for various applications to include Microsoft Office Suite (i.e., Windows, Word, Power Point, Excel, and Outlook). Experience entering and maintaining information into automated databases. At least 1 year experience equivalent to the next lower grade level NF-02. Those meeting both Highly Preferred criteria along with the minimum qualifications will be referred before those meeting only the minimum criteria. Highly Preferred candidates will possess all of the following: Experience utilizing automated systems for childcare operations. This experience must be clearly listed on your resume to be considered for Highly Preferred status. Additional certificates will be sent at managements request. Referrals and selections can be made at either grade. Full position description can be found here: NF-02 NF-03 Education Additional Information Area of Consideration The Area of Consideration for this vacancy announcement is the Island of Oahu. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) Preference eligible candidates are included in the area of consideration. Manual Application If you would like to apply manually, please contact the servicing NAF Human Resources (HRO) listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 3:00 pm CST on the closing date of this announcement in order to process your application in a timely manner. PCS Costs Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest. Pay-Band Allowances and Differentials This is a NF pay-banded position. Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600. Incentives and Bonuses Incentives and bonuses will not be paid. Non-Foreign Overseas Allowances This position is entitled to 8.9% COLA (Island of Oahu). COLA is subject to change without notice. COLA NF-02 positions will not be entitled to COLA. Other: Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date. Management has the right to assign staff to locations as mission requires. This announcement may be used to fill additional vacancies throughout the program. Work schedule may vary based on local school schedules and school intersessions. Please check out our Applicant Information Kit to view additional information you may find useful when applying for our jobs. (To view the kit, https://publicfileshare.chra.army.mil/Applicants/NAF%20Applicant%20Information%20Kit%20for%20Army%20NAF%20Childcare%20Positions.pdf Information may be requested regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/. For more information on working with Child and Youth Services, please go here.