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Requisition Number S2967 Position Number 002532 Position Classification Title Administrative Support Associate Functional Title Administrative Support Assoc Position Type Staff University Information Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B. Primary Purpose of the Organizational Unit CASA provides undergraduate advising to all first year majors in the College of Arts & Sciences; offers transfer and readmitted advising for all CAS majors during the Winter and Summer; facilitates advising among the 24 departments and programs of the College; coordinates faculty participation in all campus recruiting events for the College of Arts & Sciences; & reviews College Level Curriculum Modification Appeals Position Summary The Administrative Support Associate assists the Director and Associate Director by: coordinating office communication with students, families, faculty, staff, and all campus partners regarding academic policies, procedures, and practices; making accurate, effective referrals to other University offices when requested student help falls outside of CASA’s service scope; creating and reviewing student reports for advisor assignments within the College of Arts and Sciences; assessing all CASA student services and planning for changes needed in equipment, funding, space utilization, technology and human resources support. Minimum Qualifications HIGH SCHOOL DIPLOMA OR EQUIVALENCY; OR DEMONSTRATED POSSESSION OF THE COMPETENCIES NECESSARY TO PERFORM THE WORK. Additional Required Certifications, Licensures, and Certificates Preferred Qualifications Excellent communication skills; Excellent organizational skills. Excellent teamwork. Experience with Banner Student & Banner HR. Proficiency with Excel and WebFocus. Alternate Option If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. Special Instructions to Applicants Applicants are required to upload a list of at least three (3) professional references that includes: Name, Company Name, Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor. Email Address Contact Phone Number Recruitment Range $43,859 Org #-Department CAS Advising Center (CASA) - 12223 Work Hours of Position 8 A.M - 5 P.M., M-F Number of Months per Year 12 Posting Requirements Job Family Administrative & Managerial Career Banded Title Administrative Support Associate Open Date 04/01/2025 Close Date 04/22/2025 FTE 1.000 FLSA Non-Exempt If other, please indicate If time-limited, please specify end date for appointment. Salary Grade Equivalency Key Responsibilities ________________________________________________________________________________________________________________________

Key Responsibility Coordinating Advising Support Essential Tasks Developing solutions for communication challenges, gaining approval from the advising team, and implementing change to support the advising mission of the office. Developing tracking systems for office responsibilities and projects, and coordinating steps to facilitate the office meeting all deadlines in a timely manner. Troubleshooting record maintenance challenges, recommending solutions and coordinating with advising team to implement solution. Assisting advisors with budget or financial submissions and purchasing needed supplies.

Key Responsibility Reports and Record Management Essential Tasks Compose, execute and organize reports to support accurate, efficient advisor assignment updates. Compose, execute and organize reports to support accurate, efficient email and texting campaigns for advisees. Expert use of Banner student to accurately and quickly respond to student requests for assistance. Maintaining and updating Department web page to support the advising team. Key Responsibility Maintaining, Reconciling, or Adjusting Financial Records Essential Tasks Managing all financial accounts. Complete all required hiring documents. Projecting budget needs for staffing and materials for annual budget requests. Preparing monthly account balances reports for Director and Associate Director. Key Responsibility Facilitating Effective Transitions to Department Advising Essential Tasks Researching and implementing effective policies and procedures that could be helpful for our student population. Working with other units on campus to improve the student’s experience as they transition from one office or service to the next. Maintain excellent lines of communication with CAS Departmental Advising leads and Directors of UG Study to facilitate seamless student transitions. Creating, distributing, and analyzing surveys to gain information on effectiveness of advising and transition strategies. Key Responsibility Providing Policy or Procedural Information to Students Essential Tasks Explaining policy and procedures related to class scheduling, degree eligibility, enrollment in classes. Providing factual and procedural information about program qualifications, course prerequisites, scholarships available in-house, academic progression requirements, and related concerns. Referring students to other resources to include career services, Student Affairs, The Division of Student Success, University Registrars Office, Admissions, Financial Aid, advising offices in the professional schools, Office of Accessibility Resources and all academic departments at UNCG. Competency ________________________________________________________________________________________________________________________

Competency Problem Solving Competency Description Assesses and may resolve unprecedented problems that require research and review of policy and procedures.  Applies judgment for problem resolutions based on delegated authority from supervisor. Competency Level Journey Competency Knowledge - Program Competency Description Applies substantive knowledge of program policies and procedures that effect operations.  Applies program knowledge to client situations; applies knowledge of program content and services in the analysis of information and decision-making. Competency Level Advanced Competency Communicate- Verbal Competency Description Applies knowledge of programs, policies, and procedures to interpret, communicate information to specific needs of staff and clients.  Demonstrates the ability to work with confidential and sensitive information. Competency Level Advanced Competency Communicate- Written Competency Description Composes written communication with guidance using standard formats.  Composes correspondence involving program or operational procedures independently from general instructions or brief summaries. Competency Level Journey Competency Information/Records Administration Competency Description Utilizes, reconciles and manipulates data for management reports from different internal and external sources.  Applies an understanding of the information in order to extrapolate key data elements.  May serve as a lead worker. Competency Level Advanced Competency Office Technology Competency Description Selects, understands and fully applies features of a variety of software programs, machines or office equipment that will produce the desired results. Competency Level Journey Competency Work Coordination Competency Description Facilitates flow of work throughout a dynamic work unit. Coordinates and directs the office support activities and manages a wide variety of records, reports, and files.  May develop new processes or procedures relevant to the support needs of the office. Competency Level Advanced Competency Budgeting Competency Description Serves as resource for co-workers on budget policies, procedures, and resources.  May act as lead person within assigned area of responsibility. Competency Level Advanced ADA Checklist ADA Checklist

"R" for Rare (0-30%), "O" for Occasional (30-60%), "F" for Frequent (60-90%), "C" for Constant (90-100%)

Physical Effort Reading - F, Writing - F, Hearing - C, Talking - F Work Environment Inside - C Applicant Documents Required Documents Resume/CV Cover Letter List of References Optional Documents Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Please indicate how you learned of the vacant position for which you are applying? UNCGjobsearch Website Greensboro News and Record Other newspaper The Chronicle of Higher Education Inside Higher Ed Other Professional Journal/Website CUPA-HR UNC System Job Board Other Job Board Personal Networking Social Media NCWorks.gov * Other: Please list

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* Are you eligible to work in the United States without sponsorship?

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