RESPONSIBILITIES

·Oversees quality control on all reservations made by the travel specialist staff.
·Reconciles monthly credit card bills and vendor bills.
·Ensures tickets and reporting meet cost reimbursable requirements.
·Tracks refunds for unused tickets.
·Arranges airline, hotel and car rental reservations, including changes.
·Responds to requests for price quotations for domestic and international itineraries.
·Handles changes and exchanges for travel.
·Ensures compliance with applicable federal and/or state laws, regulations, and/or agency rules, standards and guidelines.
·Stays informed of all airline rules, regulations, and current affairs.  Communicates information accurately and appropriately.
·Prepares and/or process documents, reviews for accuracy and completeness; compares elements for consistency or logical relation, and updates information and/or evaluates against policy.
·Ensures the accuracy of ticketing and reservations.
·Responds to inquiries concerning routes, accommodations and other travel details via telephone and/or e-mail in an efficient and timely manner.
·Assists in tracking and updating database as it relates to travel.

QUALIFICATIONS

3-10 years related experience English professional fluency preferred. Ability to speak, read and write to appropriate and consistently communicate in English, preferred. Ability to obtain and maintain RSO Vetting Security Clearance Ability to successfully pass any employment related drug screening and background security check  Strong computer skills are required, including MS Office Suite and Internet skills. Effective oral and written communication skills with all levels of the organization. Strong organizational skills with the ability to manage time and multiple priorities to completion.  Problem solving skills with an analytical thought process. 

 

WORKING CONDITIONS

Work is typically based in a busy office environment and subject to frequent interruptions. Business work hours are Monday-Friday from 8:00 am to 5:00 pm, however some extended or weekend hours may be required.