Administrative Support I Department: Community Health & Research Center Location: Dearborn, MI START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req\_id=3080485&source=3080485-CJB-0) Job Title: Administrative Support I Job Status: Full-time Bilingual: Arabic preferred Job Summary: Under direct supervision, the Administrative Support I uses basic skills obtained through experience and training to provide clerical support to an assigned functional area. Essential Duties and Responsibilities: + Answer phones, screen incoming calls, gather routine information and direct callers to appropriate destination + Take and deliver messages as needed + Schedule appointments and admissions for clients and set up client reminders as needed + Answer questions and concerns, collect information and documentation, provide information on program requirements and schedule patient/clients + Distribute documentation to appropriate destination + Provide a welcoming, informative presence at assigned workstation + Be cognizant of surroundings and notify a supervisor of suspicious/threatening behavior + Account for the safety and security of the building + Greet visitors, determine service need and direct to appropriate area/individual + Type, copy, file and fax documents as needed + Prepare and sort mail + Order supplies as needed + Maintain agency confidentiality and clients- privacy + May be responsible for scheduling and maintaining appointment calendars for sessions, individuals or groups + May enter routine data into database software. + May prepare client/patient forms and files (hardcopy and/or electronically) + May assist in gathering data for regular reporting based on assigned functional area + May perform standardized testing according to established guidelines and procedures including performing hemoglobin testing, obtaining weight and measurements and documenting results based on assigned functional area + Operate standard office equipment and use required software applications + Perform other duties and responsibilities as assigned Knowledge, Skills and Abilities: Knowledge of: + Basic concepts, principles and practices of office administration + Billing systems, co-pays, deductibles and insurance verifications as well as referrals and prior authorizations based on assigned functional area + Basic medical terminology based on assigned functional area + OSHA standards and universal precautions based on assigned functional area Skill in: + Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office + Operating electronic medical record software based on assigned functional area + Operating database software based on assigned functional area + Operating MI WIC database based on assigned functional area Ability to: + Communicate effectively, both orally and in writing. + Organize and prioritize multiple tasks and meet deadlines + Provide a high level of customer service to both internal and external contacts + Work independently as well as collaboratively within a team environment + Maintain confidentiality of agency and client information + For the Medical clinic - ability to use medical terminology Educational/Previous Experience Requirements: + Minimum Degree Required: + High school diploma or GED equivalent ~and~ + At least 6 months previous admin/clerical experience or 1 year preferred or any equivalent combination of experience, education and/or training approved by Human Resources Licenses/Certifications: + Licenses/Certifications Required at Date of Hire: None Working Conditions: Hours: Normal business hours, some additional hours may be required Travel Required: None generally required Working Environment: Climate controlled office START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req\_id=3080485&source=3080485-CJB-0)