**What you'll bring to the team** The **Administrative Support Manager** provides high-level administrative support to the SVP, Managing Director of North America, as well as the broader North America regional leadership team while playing a critical role in ensuring the seamless operation of the Orlando Hub office. This role requires exceptional organizational skills and attention to detail, managing a wide range of responsibilities including calendar coordination, travel planning, event execution, communication support, expense reporting, and general office operations. This individual will act as a liaison between regional and global administrative teams, ensuring adherence to company policies related to travel, expenses, and administrative protocols. A high degree of professionalism, discretion, and confidentiality is essential in handling sensitive information and interfacing with senior stakeholders. **Executive Support** + Manage the SVP’s complex calendar, scheduling meetings and appointments across time zones, and coordinating travel in full compliance with the company’s T&E policy. + Provide similar travel and meeting support to members of the regional leadership team as needed. + Organize and facilitate internal and external meetings, ensuring all logistics are handled and necessary materials are prepared in advance. + Submit travel expenses accurately and promptly, working with Finance to address any discrepancies. + Serve as a professional and efficient point of contact for all internal and external inquiries. + Build strong relationships with key stakeholders, including executive assistants, to foster seamless coordination and communication. **Office Management** + Oversee office space allocation, ensuring compliance with company policy and efficient utilization of space. + Maintain a welcoming and functional office environment, ensuring supplies are stocked, equipment is operational, and break areas are well-maintained. + Act as the primary liaison with the property management company on facility matters, including building maintenance and communications. + Coordinate office services, including scheduling vendors and overseeing maintenance. **Ad-Hoc Admin Support** + Plan and coordinate internal and client-facing events as needed. + Support the development and implementation of office procedures and best practices. + Participate in company-wide meetings and events, contributing to broader organizational initiatives. + Provide frontline support to visitors and internal staff, ensuring a positive and professional experience. **Qualifications & Experience** **Key Qualifications & Experience** + **Extensive senior-level administrative support experience** , ideally in a regional or global capacity supporting executive leadership. + Demonstrated ability to build rapport and work collaboratively with a wide range of internal and external stakeholders. + **Exceptional organizational skills** , with the ability to manage multiple tasks, priorities, and deadlines with keen attention to detail. + Proficiency in the **Microsoft Office Suite** (Outlook, Word, Excel, PowerPoint), with strong digital literacy across administrative platforms. + Excellent **written and verbal communication skills** , with a professional and articulate presence. + Proven expertise in **coordinating complex domestic and international travel** arrangements for individuals and groups. + High degree of **professionalism, discretion, and confidentiality** in handling sensitive or high-level information. + Skilled at operating in **fast-paced, dynamic environments** , with the flexibility to adapt to evolving needs and priorities. + Experience in **office operations and facilities management** , including vendor relations, space planning, and inventory control. + Strong analytical thinking and the ability to **synthesize complex information into clear, actionable insights** . **Benefits** **Your Adventure Awaits! 🌟🌍** At Merlin Entertainments North America, we believe in not just rewarding your work but enhancing your journey with an exhilarating array of benefits that go beyond the ordinary. Get ready for a ride of a lifetime as we unveil the extraordinary perks waiting for you! **🚀 Your Benefits Odyssey Begins Here:** 💰 **Competitive Salary:** + Brace yourself for a salary that not only recognizes your talents but propels you to new heights. 🏝️ **Generous PTO:** + Time off is your passport to recharge. Enjoy a generous PTO policy to explore, relax, and rejuvenate. 👩‍⚕️ **Affordable Health Plans:** + Dive into the comfort of affordable medical, vision, and dental plans that prioritize your well-being. 🌍 **Global Access Pass:** + Picture this – free entry to all Merlin attractions worldwide! Your golden ticket extends to family and friends, unlocking a world of wonder. 🛡️ **Secure Your Future:** + Safeguard your legacy with company-paid life insurance – because we care about your peace of mind. 🤝 **401(k) Matching Plan:** + Your financial goals are important. Benefit from our 401(k) matching plan to help you build a secure future. 🌐 **Continued Growth:** + Joining Merlin isn't just a job; it's a thrilling expedition. Expect continuous growth in an exciting, global organization that values your journey. 👨‍👩‍👧‍👦 **Family and Friends Fun:** + Your loved ones are part of the adventure! Share the joy with family and friends as they too enjoy free entry to our magical attractions. **Pay Range** USD $53,000.00/Yr. Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/8447/administrative-support-manager/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883) **Connect With Us!** At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. **Location (Country-State-City)** _US-FL-Orlando_ **Job ID** _2025-8447_ **Employment Type** _Full-Time_ **Offer/Contract Type** _At Will (US Only)_ **Location Name** _Orlando Hub Office_