Administrative Support Professional II **General Information** Press space or enter keys to toggle section visibility City Mexico City State/Province Mexico City Country Mexico Department ADMINISTRATIVE SUPPORT Date Thursday, March 6, 2025 Working time Full-time Ref# 20035238 Job Level Individual Contributor Job Type Experienced Job Field ADMINISTRATIVE SUPPORT Seniority Level Associate **Description & Requirements** Press space or enter keys to toggle section visibility **About Xerox Holdings Corporation** For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity) **Responsibilities and Skills:** Analyze and evaluate existing systems for performance Perform gap analysis and suggest solutions Skilled at mapping data files and processes Excellent facilitation skill to collaborate with the internal team to provide information for correct decision making Use of technological tools to support and manage internal and external systems for company growth Advance Excel capabilities **Internal Duties** **Warranty process** + Warranty amounts Calculation 4% for RASP AND ASPS + Sending the Amounts by individual RASP and ASPS + Validation and blocking of serial number in Oracle that Support payments. **Oracle** Key user for Service Module in Oracle Update and maintenance of the Field Service module in Oracle Support in Field Service Module to the Welcome Center´s and ASP´s Dispatchers + Reset of user + Task cancellation + Open Service request + Error monitoring and problem solving + Upload CSK´s **ASP´s payments process** **Metrics** Management service metrics (Daily, weekly and monthly) + Parts expense reports + Tickets + Customer solution time + Service reports + Supplies tracking + RTS reports + ASPS results + RCA reports + Broken Call + SLA´s metrics for MDS & TS accounts + MIF + Equipment installation reports **Support** Support to the Service, MDS, ASPS, Welcome Center´s regarding information. **Qualifications and Education** Degree in Computer Systems or Information Technology Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.