For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
Responsibilities and Skills:
Analyze and evaluate existing systems for performance
Perform gap analysis and suggest solutions
Skilled at mapping data files and processes
Excellent facilitation skill to collaborate with the internal team to provide information for correct decision making
Use of technological tools to support and manage internal and external systems for company growth
Advance Excel capabilities
Internal Duties
Warranty process
Warranty amounts Calculation 4% for RASP AND ASPSSending the Amounts by individual RASP and ASPSValidation and blocking of serial number in Oracle that Support payments.
Oracle
Key user for Service Module in Oracle
Update and maintenance of the Field Service module in Oracle
Support in Field Service Module to the Welcome Center´s and ASP´s Dispatchers
Reset of userTask cancellationOpen Service requestError monitoring and problem solving Upload CSK´s
ASP´s payments process
Metrics
Management service metrics (Daily, weekly and monthly)
Parts expense reportsTicketsCustomer solution timeService reportsSupplies trackingRTS reportsASPS results RCA reportsBroken CallSLA´s metrics for MDS & TS accountsMIFEquipment installation reports
Support
Support to the Service, MDS, ASPS, Welcome Center´s regarding information.
Qualifications and Education
Degree in Computer Systems or Information Technology