Posting Details Posting Details

Requisition Number S2942 Position Number 012407 Position Classification Title Administrative Support Specialist Functional Title Administrative Support Specialist Position Type Staff University Information Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B. Primary Purpose of the Organizational Unit The primary purpose of Parking Operations and Campus Access Management is to effectively and efficiently manage the scarce parking and transportation resources for the University community and its visitors. The unit is responsible for planning, development, maintenance, and administration of all parking services, facilities, operations, enforcement, transportation services, policy development, and alternative transportation services. The unit conducts planning and design of transportation services and facilities; maintains and repairs transportation facilities and infrastructure and is a liason with other University departments, schools and colleges and represents the University’s transportation policies and interests with local and state agencies. Position Summary The Customer Service Representative plays a crucial role in delivering exceptional customer service to patrons using parking facilities. This position involves processing payments related to parking accounts, assisting with event management, providing phone-based customer service, and assisting with other Parking Operations and Campus Access Management operations as assigned. The Parking Customer Service Representative serves as a frontline representative of the parking operation, ensuring positive interactions and a seamless parking experience for customers. Minimum Qualifications

HIGH SCHOOL DIPLOMA OR EQUIVALENCY AND ONE YEAR OF RELATED OFFICE EXPERIENCE; OR EQUIVALENT COMBINATION OF TRAINING AND EXPERIENCE.

Additional Required Certifications, Licensures, and Certificates Preferred Qualifications 2+ years customer service experience

Alternate Option If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. Special Instructions to Applicants Applicants are required to upload a list of at least three (3) professional references that includes: Name, Company Name, Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor. Email Address Contact Phone Number Recruitment Range $41,338 – $44,510 Org #-Department Parking Services - 57701 Work Hours of Position 8:00am-5:00pm, M-F Number of Months per Year 12 Posting Requirements Job Family Career Banded Title Administrative Support Specialist Open Date 02/19/2025 Close Date 03/04/2025 FTE 1.000 FLSA Non-Exempt If other, please indicate If time-limited, please specify end date for appointment. Salary Grade Equivalency Key Responsibilities ________________________________________________________________________________________________________________________

Key Responsibility Provides Customer Service to Faculty, Staff, Students, Vendors, and other Visitors to the University Essential Tasks Provide answers to questions in regard to parking rules and regulations. Assess customer needs based on their classification. Direct students, faculty/staff, visitors, etc. to online forms and assist them with any questions that they may have. Receive and process payments for permits, citations, boots and any other parking related charges. Acts as backup to set up rentals for employees and help to resolve any rental issues. Assist with Special Event requests for parking related items. Update event sheet weekly. Distributes physical mail and packages to staff in building. Key Responsibility Use of Technology, Software, and Equipment

Essential Tasks Extract and interpret various reports from Parking information system. Acts as backup to count meter and Pay-On-Foot-Station revenue by using coin and cash counter machines. Uses Banner and DMV software to verify and update information in the parking system. Checks data in parking management system for accuracy and enters customer information. Uses parking management system to process and create receipts for permits, citations, boots, events, and other parking related charges. Retrieves data from parking management software for officers and or other staff members. Act as back up using Microsoft Word to create reserves and signs and update the event sheet. Update and print various brochures as needed. Assist with processing POCAM and UNCG Motor Pool emails. Operates a Two Way Radio to assist parking officers and shuttle drivers. Ensures that event bills in parking management system are paid and follow up as necessary. Manages reserve information for issuance of permits, billing, and communication purposes. Manages issuance and invoicing of permits for events. Manages Gold Reserve spreadsheet. Key Responsibility Processes Forms, Reports and Documents Essential Tasks Processes daily cashier report for transactions. Acts as back up to review and process the end of day paperwork and daily deposit. Interprets and prepares various reports from parking information system. Processes various parking forms that are submitted online and enters the information into the parking management system. Processes Dining and Middle College permit forms and invoices on a regular basis. Submits University Motor Pool requests online through the state contracted vehicle rental company website. Other processing as needed. Helps file paper forms and retrieves filed documents upon request. Works with departments to issue permits for Trustees and Board Members. Key Responsibility Other Duties as Assigned Essential Tasks Assist with graduation or other large events, which may require working outside for a period. Other duties as assigned Competency ________________________________________________________________________________________________________________________

Competency Communication Verbal Competency Description Presents ideas in a clear, concise, organized manner. Explains and interprets programs, policies and procedures to meet the specific needs of staff and clients. Advises program staff/clients in all matters related to program operations. Competency Level Journey Competency Knowledge Program Competency Description Demonstrates in-depth knowledge of the area of specialization, the program, process, and/or organizational operation. May be the content/process resource. Competency Level Journey Competency Problem Solving Competency Description Recognizes, defines and resolves non-standard problems using operating procedures, research, practices and established precedents. Resolves recurring issues and problems as well as some unique situations. Anticipates problems and develops recommendations for management. Competency Level Journey Competency Information/ Records Administration Competency Description Coordinates varied records processing activities requiring the application and some interpretation of agency procedures, policies, laws, and regulations. Reviews information for completeness and accuracy using multiple guidelines. Competency Level Journey Competency Office Technology Competency Description Selects, understands and fully applies a variety of features in software programs, databases, information systems, and specialized equipment. Competency Level Journey Competency Communication - Written Competency Description Composes and organizes ideas logically, works in multiple formats such as letters, memos, reports or presentations, and can change/adjust style to meet the needs of the program and audience. Reviews sensitive materials and edits content constructively. Competency Level Journey ADA Checklist ADA Checklist

"R" for Rare (0-30%), "O" for Occasional (30-60%), "F" for Frequent (60-90%), "C" for Constant (90-100%)

Physical Effort Hand Movement-Repetitive Motions - R, Hand Movement-Grasping - R, Holding - R, Finger Dexterity - O, Reading - F, Writing - O, Vision-Preparing/Analyzing figures - R, Hearing - C, Talking - O, Standing - R, Sitting - F, Walking - R, Lifting-0-30 lbs. - R, Lifting-30-60 lbs. - R, Pushing/Pulling - R, Climbing-Stairs - R, Reaching - R Work Environment Extreme temperatures - R, Inside - C, Outside - R, Overtime - R Applicant Documents Required Documents Resume/CV Cover Letter List of References Optional Documents Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Describe your experience in providing customer service (in person, telephone, virtual) to a varied customer base.

(Open Ended Question)

* Are you eligible to work in the United States without sponsorship?

(Open Ended Question)

* Please indicate how you learned of the vacant position for which you are applying: UNCGjobsearch website Piedmont Triad Area Newspaper The Chronicle of Higher Education Inside Higher Ed Other professional journal / website NCWorks.gov UNC school system job board Personal Networking Facebook Twitter LinkedIn If you selected "Other", please provide the name of the resource here.

(Open Ended Question)