Administrative Technician Print (https://www.governmentjobs.com/careers/norfolk/jobs/newprint/4767955) Apply  Administrative Technician Salary $41,231.00 - $67,207.00 Annually Location Norfolk, VA Job Type Permanent Full-time Job Number 12720 Department Human Services Division Division of Social Services Opening Date 12/19/2024 Closing Date 12/28/2024 11:59 PM Eastern + Description + Benefits + Questions Description Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents. The City of Norfolk’s Department of Human Services (NDHS) provides a wide range of essential services to its citizens. These services are crucial in supporting the wellbeing of the community and ensuring that all citizens have access to the resources they need. NDHS is committed to providing such comprehensive support to its citizens. The City of Norfolk’s Department of Human Services is seeking to hire an Administrative Technician for various public assistance programs and services. Duties may include work within the Self-Sufficiency VIEW and SNAP E&T departments. Administrative Technicians under close supervision assist clients and staff with various clerical needs, financial tracking and responsibilities within standards, policy and procedures of the agency and state. This position works closely with the clients, the public at large, staff and community partners to ensure assistance is provided. Departmental Hiring Salary Range: $41,231.00- 47,415.65 Essential Functions + Performs administrative duties such as entering and updating data in computerized systems, creating and maintaining spreadsheets for tracking purposes, scanning documents, researching data to resolve complaints, extract, compile and processing reports and maintaining files, and composing and mailing correspondence + Verifies client information. Responds expeditiously and courteously to customer needs and keeps applicants informed. + Assists clients through the issuance of bus tickets, clothing and gas vouchers. Maintains logs and tracking process for issuances and other supportive services. + Establishes and maintains effective working relationships with customers, partner organizations, colleagues and all others to provide a seamless, accurate and timely delivery of services. + Communicates clearly and professionally. + Demonstrates computer proficiency and navigates state/local software systems such as VaCMS or Datawarehouse for report processing + Assists with training and other administrative duties as assigned. Education/Experience + Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six months/one year of advanced study or training past the high school equivalency. Junior college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training. + Two years clerical experience. Additional Information & Requirements PREFERRED + Knowledge necessary to understand basic operational, technical, or office processes, and review techniques, such as data collection and investigation. + Six months to one year experience performing similar functions + Valid Driver's License may be required depending on assignment. Signing Bonus: This position is eligible for a one-time $5,000 signing bonus. + Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking. + Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization. + Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union. + Retirement If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction. If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction. + The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution. NOTE: The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type. Non-City Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions. 01 The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification. + I understand and will answer the following supplemental questions completely and thoroughly. 02 Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this? + Yes + No 03 Are you a current or previous City of Norfolk employee? + Yes - I am a current City of Norfolk Employee + Yes - I am a previous City of Norfolk Employee + No - I am not a previous or current City of Norfolk employee 04 If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A." 05 Please select the highest level of education you have completed. + Less than High School Diploma/Equivalency + High School Diploma/GED + Some College (6 months or more) + Vocational/Technical Degree + Associate's Degree + Bachelor's Degree + Master's Degree or higher 06 Do you have a valid driver's license? + Yes + No 07 Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment. 08 Please indicate your veteran status. (A copy of your long form DD-214 may be required) + I am not a Veteran + I am a Veteran + I am a Disabled Veteran 09 A conviction (felony or misdemeanor) does not necessarily eliminate you from employment consideration. A criminal background check is conducted on all new hires. Failure to disclose all criminal convictions may result in disqualification from employment consideration or may result in dismissal from City of Norfolk employment if you have been hired. The nature of the offense; the time that has passed since the offense, conduct and/or completion of the sentence; and the nature of the job sought may be taken into consideration. Have you ever been convicted of a felony or a misdemeanor? + I have been convicted of a felony + I have been convicted of a misdemeanor + I have been convicted of a felony and a misdemeanor + I have not been convicted of a felony or a misdemeanor 10 If you answered, that you have been convicted of a felony and/or a misdemeanor, please provide an explanation including the city, state and date of the conviction. This excludes minor traffic violations such as speeding tickets. 11 How many years of experience do you have providing office/administrative support and performing other clerical duties in an office setting? + 6 months to 1 year + Less than 2 years + 2-4 years + 4+ years 12 How many years of customer service experience do you possess? + 6 months to 1 year + Less than 2 years + 2-4 years + 4+ years 13 Do you have experience working in a confidential environment with sensitive information? + Yes + No 14 This position requires you to use basic computer programs. Please select the software applications you are proficient in. + Microsoft Word + Microsoft Excel + Microsoft Outlook + I do not have experience with the above programs Required Question Agency City of Norfolk Apply Please verify your email address Verify Email