Description We are in search of an Administrative Technician in Newport News, Virginia. The primary role of this position is to assist clients in understanding and accessing a variety of benefits available to them. Responsibilities • Assist clients in understanding and accessing a variety of benefits including healthcare, housing, welfare, social security and more • Provide detailed information regarding available services to clients • Handle the processing of documents related to benefit applications • Serve as an intermediary between clients and benefit providers or agencies, advocating on behalf of clients when needed • Navigate and interpret complex documents and programs to assist clients • Maintain the confidentiality of client information while keeping accurate records • Assist in resolving any conflicts or issues that arise between clients and benefit providers • Collaborate with team members, making referrals as necessary to ensure comprehensive support for clients • Stay up-to-date with laws, regulations, and policies related to various benefits. Requirements • Minimum of 2 years of experience in an administrative role, preferably within the non-profit sector. • Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook. • Proven experience in handling both inbound and outbound calls in a detail oriented manner. • Exceptional customer service skills with a track record of maintaining positive client relationships. • Demonstrated ability to schedule appointments efficiently, ensuring optimal use of resources. • Familiarity with welfare and medical benefits, with the ability to explain these to clients clearly. • Strong data entry skills, with a focus on accuracy and speed. • Experience in managing detail oriented email correspondence, with excellent written communication skills. • Knowledge of industry-specific software and online platforms may be advantageous. • Ability to work independently and as part of a team, demonstrating a high level of initiative. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .