Description We are offering a short term contract employment opportunity for an Administrative Technician in the non-profit sector, based in Newport News, Virginia. In this role, you will provide vital assistance to clients, helping them to understand and access various benefits available to them. Responsibilities • Guide clients through the process of accessing benefits and services, providing crucial information. • Facilitate the completion and processing of application forms related to benefits such as healthcare, housing, welfare, social security, etc. • Act as a liaison between clients and benefit providers or agencies, advocating for clients as required. • Interpret complex documents and programs to aid clients. • Ensure the accuracy of records and uphold the confidentiality of client information. • Assist in resolving any issues or conflicts that arise between clients and benefit providers. • Work collaboratively with other team members, making referrals as needed to ensure clients receive comprehensive support. • Stay up-to-date with laws, regulations, and policies related to various benefits. • Maintain a high level of customer service, handling inbound and outbound calls, and managing email correspondence. • Utilize Microsoft Excel, Microsoft Outlook, and Microsoft Word for data entry and to schedule appointments. Requirements • Minimum of 2 years of experience in a similar role within the non-profit sector • Proven experience in customer service is essential • Demonstrated proficiency in data entry • Must be able to handle email correspondence effectively • Experience with both inbound and outbound calls • Proficiency in Microsoft Excel, Microsoft Outlook, and Microsoft Word is required • Must have experience scheduling appointments • Knowledge of welfare benefits is necessary • Familiarity with medical benefits is a must TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .