Summary Provides non clinical support to inbound callers to agencies by accessing LHC system and applicable patient documentation. Works in coordination with clinical triage team, and other home office support teams. Has excellent communication skills written and verbally. First call resolution of patient concern if applicable by protocols and best practices. Ensures customer concerns are documented and addressed for communication with agencies. Primary job functions do require speaking on the phone with with patients, vendors and LHC Staff. Responsibilities Answer, triage and document inbound/outbound calls following protocols and best practices. Escalates appropriate requests to leader when a resolution is not identified by user. Work in conjunction with other Home Office support departments. Complete accurate and through documentation. Proficient knowledge of technical systems. Monitors communication systems throughout shift. Prioritizes incoming task according to patient needs. Meets minimum productivity requirements determined by Director. Will remain current with all required continuing education and compliance training mandated by the company and/or by supervisor Participates in department staff meetings and educational sessions. Other duties as assigned by leadership. Education and Experience Formal Education: High School Diploma or equivalent Experience: 1 year License, Registration, and / or Certification Requirement: No High School Diploma or equivalent Excellent customer service and communication skills Must have strong computer skills and excellent telephone communication skills and be able to type. Strong problem solving skills and analytic skills Must meet remote work policy requirements Willing to work evening, weekends, holidays, or as needed. Company OverviewLHC Group is committed to a culture of diversity, equity and inclusion and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any legally other protected characteristic. LHC Group Inc Home Office a part of LHC Group family of providers – the preferred post-acute care partner for hospitals, physicians, and families nationwide. We deliver high-quality, cost-effective care that supports our patients when and where they need it. From our home health, hospice, and community-based services to inpatient care at our clinics and hospitals, our mission is to reach more patients and families with effective and efficient healthcare. More hospitals, physicians, and families choose LHC Group because we are united by a single shared purpose: It's all about helping people.