POSITION SUMMARY:
Administrator, Access Control participates in technical research and development to enable continuing innovation within the security technology infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners to perform their duties securely and efficiently. Administrator, Access Control will assist technical and operational teams; and support of operations staff in executing, testing and maintaining the security technology solutions. The Administrator, Access Control is responsible for effective administration, provisioning, installation, configuration, operation, and on-going maintenance of security technology systems software and related infrastructure including:
1. Security and Access Control systems
1.1. Database management
1.2. Access change requests
1.3. Photo ID generation
1.4. Configuration change requests
1.5. Interfaces to other system
1.6. Macro programming
1.7. Backup
1.8. Technical support
2. Key managements systems
2.1. Master key and
2.2. Database management
2.3. Access change requests
2.4. Configuration change requests
2.5. Interfaces to other systems
2.6. Macro programming
2.7. Backup
2.8. Technical support
3. Hotel guest locking
3.1. Database management
3.2. Access change requests
3.3. Configuration change requests
3.4. Interfaces to other systems
3.5. Macro programming
3.6. Backup
3.7. Technical support
4. Tetra radio system
4.1. Messaging systems
4.2. Call group database management
4.3. Access change requests
4.4. Configuration change requests
4.5. Interfaces to other systems
4.6. Backup
4.7. Technical support
5. Standard operating procedures
5.1. Database systems
5.2. Document control
5.3. Web portal system support
5.4. Change management
5.5. Forms management
6. Contractor and Visitor Management
6.1. Photo ID generation
6.2. Web portal system support
6.3. Configuration change requests
6.4. Backup
6.5. Technical support
PRIMARY RESPONSIBILITIES:
1. Main responsibilities will include:
a. Manage and maintain the Security Alarm, Access Control, Key Management, Radio communications systems as well as other aspects of the security system.
b. Manage and maintain the security database
c. Manage and administer the security ID and access badging
d. Conduct troubleshooting and preventive maintenance for the system
e. Manage all related documentation
f. Work closely with the security team to achieve objectives
2. Performs daily operational activities, which includes:
a. Performs Moves, Adds, and Changes for devices
b. Administer security services, technology, devices and sites
c. Performs patches
d. Performs upgrades
e. Works with technical team, hardware and software vendors to resolve problem
3. Manage and resolve outages, which include:
a. Administrate works requests for security technology
b. Regular reporting of status and problems to supervisor
c. Assign problem ownership
d. Perform post-issue follow up as needed.
e. Engage vendor account service manager for escalation issues
4. Conduct troubleshooting and preventive maintenance for the system
5. Provide project and proactive technical support
6. Must be flexible and provide occasional weekend and off hours support, as well as participating in on-call rotations
7. Compile metrics reports as required
8. Manage and maintain all related documentation
9. Participate in technical and scheduled client meetings, or vendor review meetings.
10. Coordination of other services and systems including Lockers, Helpdesk, liaison with Information Technology; Network Performance monitoring and any other technical services as required from time to time.
11. Perform all duties as directed by the Director, Security Operations or the delegated authority and in accordance with all Policies and Procedures, laws and regulations applicable to the Department and Melco Resorts Leisure (PHP) Corporation.
KEY PERFORMANCE INDICATORS:
1. Seamless delivery of the security systems and responsibilities
2. Concise administration and accountability of Access Control systems including Lockers and Radios
3. Accurate distribution of access levels to staff and contractors
4. Cultural Understanding
5. Demonstrated knowledge of the role
6. Demonstrate intimate knowledge of building
7. Demonstrated teamwork
8. Demonstrate ability to stay in assigned work area
9. Demonstrate ability to ensure start, finish & break times are adhered to.
10. Demonstrate appropriate problem solving skills to linguistic differences
QUALIFICATIONS:
I. Experience
1. More than 2 years’ experience in customer services, preferably in security, IT, electronics, automation or related fields
2. Previous experience administering security technologies including Access Control, Security Alarm Systems, and Key Management Systems preferred, Building Management Systems, Fire Alarm Systems and Property management System would be an advantage.
II. Education
1. College Diploma or Bachelor degree
2. Major in Electronics, Computer Science, Automation engineering or equivalent would be an advantage
III. Skills / Competencies
1. Strong verbal and written English language skills is essential; Cantonese or Mandarin is desirable
2. Must be able to work in a team environment and be able to interact with customers, and teammates and collaborate together to ensure plans and identified solutions meet customer needs and expectations.
3. Must be able to manage projects within the scope of responsibility, be able to prioritize project plans and deliverables, as well as be able to multi-task for multiple customers in a fast-paced environment.
4. Must be able to learn new concepts, skills, and tools in a relatively short space of time.
5. Must be able to handle high pressure environments while keeping a smile and a good sense of humour.
6. Be able to identify, analyse and devise solutions to infrastructure system problems.
7. Must have effective communication skills to include written, verbal, and listening.
8. Must be able to interact with clients, leadership, technical support, and operation personnel in a professional manner.
9. Must be Detail-oriented
10. High commitment to delivering customer service
11. Encourage team unity
12. Communicate effectively
13. Display a high level of integrity
14. Maintain discretion.
15. Self-motivation towards personal performance
16. Good computer hardware, software, WAN/LAN, and MS Office skills
17. Proven ability to build relationships with clients, users and colleagues
18. Knowledge of Security systems is an advantage.
19. Knowledge of network and operating system administration and knowledge of application support.