Primary Purpose + Provide Front line service to customers utilising knowledge of the Fleet Finance and Management's service offering + Accountable for day to day managing of the administration of the region thereby ensuring service to both internal and external customers + To ensure operational requirements of client base is satisfied accurately and timeously as laid out by the policies and procedures + Assist with all interdepartmental challenges in order to get customer satisfaction + Minimise SLA credits to maximise profits + Service delivery management in line with agreed service levels and ensure compliance Requirements + 3 years' administration experience preferably in a fleet leasing environment + Knowledge of Road Traffic Act and Legislation + Advanced Excel Qualifications + Matric + Preferably a Diploma or Degree in Office Administration or Transport Management Competencies + Advanced Excel skills + Control and manage flow of work + Energetic – get involved in the job and meet objectives + Analytical – pay meticulous attention to detail + Discipline – meet deadlines + Resilient – manage pressure, adaptive to a changing environment + Optimistic and cheerful – working with a team one needs to remain bright and cheery and encourage innovation and forward thinking + Incumbent to exercise judgement within defined parameters + Great interpersonal skills + Computer literacy skills + Good knowledge of FML service, legislation, policies and procedures + Ability to manage pressure on a day-to-day basis + Excellent communication skills (both verbal and written) This position is advertised in line with our commitment to Employment Equity.