Primary Purpose

Provide Front line service to customers utilising knowledge of the Fleet Finance and Management's service offeringAccountable for day to day managing of the administration of the region thereby ensuring service to both internal and external customers To ensure operational requirements of client base is satisfied accurately and timeously as laid out by the policies and proceduresAssist with all interdepartmental challenges in order to get customer satisfactionMinimise SLA credits to maximise profitsService delivery management in line with agreed service levels and ensure compliance

Requirements

3 years’ administration experience preferably in a fleet leasing environmentKnowledge of Road Traffic Act and LegislationAdvanced Excel

Qualifications

MatricPreferably a Diploma or Degree in Office Administration or Transport Management

Competencies

Advanced Excel skillsControl and manage flow of workEnergetic – get involved in the job and meet objectivesAnalytical – pay meticulous attention to detailDiscipline – meet deadlinesResilient – manage pressure, adaptive to a changing environmentOptimistic and cheerful – working with a team one needs to remain bright and cheery and encourage innovation and forward thinkingIncumbent to exercise judgement within defined parametersGreat interpersonal skillsComputer literacy skillsGood knowledge of FML service, legislation, policies and proceduresAbility to manage pressure on a day-to-day basisExcellent communication skills (both verbal and written)

This position is advertised in line with our commitment to Employment Equity.